L3 Application Support Engineer (Good English) – Up to $2500
Job description
Job Overview
• Under the direction of the Technical leader, the L3 Engineering is the final escalation point within the Technology Support department. Technical issues that cannot be resolved by Levels 1 & 2 support staff are escalated to the Tier-3 Support Technician. The Tier-3 Technician is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Technology Engineering team. Tier-3 Support Technicians are required to provide clear and concise communication with all forms of client and internal interactions.
Responsibilities
• Primary escalation points technology issues that are unable to be resolved by Tier-1 and Tier-2 support staff
• Responsible for advanced troubleshooting of supported services
• Provide training to Tier-1 and Tier-2 Support Technicians
• Responsible for escalating issues that are unable to be resolved by Tier-3 to the appropriate Technology Engineer.
• Act as a backup for Tier-2 Support Technicians
• Documenting interactions in Production Support Jira Project
• Documenting support-related processes and procedures (SOP)
• Maintaining Service Level Agreements (SLA) on tickets in the Production Support Jira Project
• Accurately documenting and classifying client requests and incidents
• Providing courteous and professional communication with clients and internal departments
Working hour: (Work in Shift)
• 1AM – 9AM (VNT) from Monday to Friday
Job requirements
Technical skills:
• At least 3 years of experience with Java – Springboot, Javalin, Microservices
• Experience in cloud technologies AWS Cloud (EC2, S3, Dynamo, Aurora Postgresql, CloudWatch), Firebase
• Experience with Docker, REST, Reactive Services, Event Driven Services, Domain Driven design;
• Testing frameworks (Unit, Integration, API and Contract Testing);
• Relational and NoSQL (Dynamo) Databases
Bonus skills:
• An appreciation of other languages such as TypeScript, Python
• Lambda and serverless functions development and deployment
• AWS Knowledge
• Kubernetes knowledge
Soft skills:
• Excellent problem-solving skills
• Ability to work collaboratively in a team environment
• Attention to detail and a strong focus on quality
• Good communication in English.
Benefits
Successful candidates will be part of a friendly, motivated and committed talent teams with various benefits and attractive offers:
• Be able to work in major projects with big customers and exchange knowledge with specialists and experts from top IT corporations
• Be supported by preferential buying a department with Senior.
• COMPETITIVE SALARY PACKAGE based on your competent plus Annual Bonus and Project Performance Bonus
• “FPT care” health insurance provided by Petrolimex (PJICO) and is exclusive for FPT employees;
• Annual Summer Vacation: 1-6 million Cash, 1-3 Leave holiday;
• Annual health checkup;
• Udemy Premium account for one year;
• English class, sponsor for taking certification as: PMP, AWS…;
• 13th month Salary;
• Other allowances: transportation allowance, lunch allowance, working on-site allowance, etc.
• Company shuttle buses provide convenient way of transportation for all employees;
• F-Town Campus provides many facilities for FPT employees such as football ground, basketball & volleyball, gym center, restaurant, cafeteria, etc.
What We Can Offer
Bonus
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
17/10/2024
Experienced (non-manager)
Information Technology/Telecommunications > Software Developer
JavaScript ES6, Testing, AWS, Python, TypeScript
IT Software/SaaS
Any
3
Not shown
Job Locations
VCN Tower, Số 2 Đường Tố Hữu, Khu đô thị Phước Hải, Thành phố Nha Trang
[HCM]Lô T2, đường D1, khu Công nghệ cao, Quận 9, Tp.Hồ Chí Minh; [HN]Tòa nhà FPT, 17 Duy Tân, Cầu Giấy, Hà Nội; [DN] Tòa Nhà FPT Complex, Đường Nam Kỳ Khởi Nghĩa, Phường Hoà Hải, Quận Ngũ Hành Sơn, TP Đà Nẵng
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