LCL Delivery Specialist

Position Summary

Deliver an excellent customer experience to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly

Closely collaborate with other teams within and across the areas. Act as the first point of contact for customers and actively build strong relationships with customers.

Key Responsibilities

Be the primary point of contact for customers. Actively build strong relationships with customers and gain an understanding of their business, service needs and desires

Own customer experience. Collaborate with the team to achieve best-in-class Customer Service

Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders

Identify and execute upselling opportunities, driving value through the network

Receive and confirm bookings received from vendors/customer as nominated in timely manner

Ensure to follow Maersk’s global guideline for operations activities.

Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update,SAP, ICB, etc.)

Prepare operational reports assigned by Team Leader / Manager

Carry out ad-hoc tasks assigned by Team Leader / Manager

Required knowledge & Skills

BA in related field preferably

3+ year of working experience preferably in ocean freight/ forwarding industry.

Language: Good command of spoken and written English

Good communication skills

Customer centricity mindset is required

Computer literacy, especially in excel, power point

Possess can-do and willing-to-do attitude

Teamwork, Discipline, and Integrity