Lead Production Engineer (Hardlines)

1 position in Hanoi

PRIMARY FUNCTION
• Expert on product compliance, quality & regulatory requirements
• Conduct standardization and calibration activities for 3rd parties, vendors, factories, field processes and teams
• Business acumen consisting of quality, retail and manufacturing. Actively influence decision-making and address business needs through active engagement with CFT/business partners.
• Consult and coach on technical guidance to PSQA field teams
• Advance analytics and reporting on TM, 3rd parties, vendors & factories performance with a feedback loop.
• Factory elevation through technical consult to drive for continuous improvement of manufacturing processes.
• Ensure vendors deliver safe and quality owned brand product.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Key Competency Expectation
• Product and Technical knowledge
o Master of product knowledge of multiple categories; understand the guest expectation/brand expression through product standards, specification, approved samples and testing requirement/protocols to support field operations
o Ensure Target products are good & healthy, safe to use, guest friendly and durable & functional through product lifecycle
o Deep understanding of product and manufacturing process risk assessment and mitigation to support product development
o Ability to de-construct diverse and ever evolving manufacturing processes
o Understand process management - able to determine the critical processes to quality and its controls to prevent or mitigate potential issues/risks
o Knowledge of tools from Lean/6 Sigma/TOC/SPC to assess factory's performance to support OBSD strategy
o Provide technical support to PSQA field teams to lead, assess and resolve product and inspection issues
o Build one's own technical expertise in multiple categories in a structural and systematic way
o Knowledge of cost engineering to support category team's cost reduction and cost performance benchmarking initiatives; as well as factory’s drive towards efficiency and support right first time quality
o Identify and validate key quality and capability callout (e.g., manufacturing variability, critical to quality, manufacturability to scale) at the proposed factory location from product development stage through a robust MCP
o Support SPE field activities as needed

• Quality Strategy and Management
o Understand and be able to assess the effectiveness of a factory’s preventive QMS and its sustainability, across varying manufacturing processes
o Provide/drive continuous improvement of a factory’s quality management system, shifting focus from detection to prevention.
o Plan for quality through preventive product risk mitigation, factory capability assessment and capacity validation prior to production.
o Strategic overview of the factory matrix in order to prioritize and identify areas of opportunity to drive elevation
o Evaluate the health of the matrix: through quality principles, assessment and elevation of vendors and factories QMS.
o Understand the guest expectation through voice of the guest
o Manage and lead regional/office level quality initiatives
o Drive and support ME initiatives focusing on efficiency and right first time quality

• Data/Reporting and Analytical thinking
o Ability to review data and conduct statistical analysis from TQE ( technical, quality and engineering) perspective
o Leverage data to identify opportunities for calibration, continuous improvement and problem-solving
o Drive cost of poor quality reduction with a focus on greater efficiency and right first time quality
o Understand industry and share business intelligence with CFT teams when needed
o Drive supply chain performance metrics development
o Engage in strategic sourcing and category management from technical, quality and engineering perspective to enable the sourcing options with highest efficiency, lowest total cost and robust sourcing decisions
o Extensive use of quantifiable data and KPIs in decision-making.

Communication/CFT Collaboration/Training
• Share lessons learned in quality planning activities and core processes
• Organize calibration workshops and training sessions as needed across teams, offices, 3rd parties, vendor/factories and/or regions
• Act as technical liaison between HQ PSQA, Vendor/Factory partners and cross functional teams
• Ensure transparency and adherence to escalation process when required
• Provide ongoing support to PSQA HQ for continuous improvement, issue resolution and problem solving
• Successfully navigate through tough choices and be able to articulate a strong point of view both internally and externally - to leaders, peers, team members and vendor/factories.
• Engage in factory matrix optimization and influence business decisions through CFT collaboration based on business needs and quality performance
• Steer decision effectiveness and efficiency; take smart risk based on facts, figures and guest insights through critical thinking
• Provide expertise to validate CFT’s business decision and increase supply matrix visibility through factory assessment
• Engage in new vendor/factory vetting and exploration process that supports sourcing decision-making and long-range business plan

Operational Excellence and Brand Reputation
• Adapt to change and adhere to Target strategy, direction and business goals
• Continually focus on and demonstrate commitment to concepts of value creation through COQ/Lean/Six Sigma/efficiency
• Ensure transparency and adherence to escalation process when required
• Demonstrate the highest level of ethics; make ethics a mantra for TGT and supply chain
• Escalate critical issues concerning ethics, through the proper channels
• Provide ongoing support to PSQA HQ and PSQA QMS Team for continuous improvement, issue resolution and problem solving
• Support HQ through product investigations and activate on guest data analysis appropriately.
• Investigate quality issues, ensure effectiveness of CAPA and validate vendor/factories are driving toward continuous improvement.