Learning and Development Senior Specialist for Customer Service

*According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.

By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/en/article/agreement-notice-acceptance-for-personal-data-processing/

KEY RESPONSIBILITIES

Conduct training courses:

- Conduct training courses for newcomers according to recruitment plan

- Conduct cross-skill training courses base on plan of department or orders

- Update changes/ information to Operations & Customer Care, Customer Payment Excellence departments when there is any change in Procedure/System/Soft skill

- Supervise trainees during their training period, as well as follow up after training

- Coordinate with QC, BU team to evaluate trainees’ performance, accurately identify weaknesses and conduct proper coaching/ re-training

- Train the new trainers in team

Design training courses:

- Design/Develop engaging learning content such as eLearning modules, training materials, and instructional videos.

- Lead (design & deliver) soft skills training programs to enhance employee capability and performance

- Develop & promote digital transformation for Training team, as well as research & apply new technologies, platforms, including E-Learning solutions and process automation and applications for training to increase training efficiency & quality

- Collaborate with stakeholders to continuously improve learning experience and effectiveness.

Perform other related duties as required and assigned by TL/ Assistant Manager.

- Bachelor degree

- Experience in training or/and e-learning design experience, with a focus on soft skills

- Proven experience in E-learning management

- Proficient in using MS Office, Video & Game design software for training (Storyline, Camtasia, Canvas, Viettel AI TTS/ Natural Readers/ Microsoft Azure Text to Speech,...)

- Intermediate English skills

- Good at Presentation, Training, Communication, and Negotiation skills