Learning & Organizational Development Manager

- Training program Development: Collaborate with department heads to identify training needs, create training curricula, and develop training materials that align with the company's goals;

- Develop training objectives, identify resources and activities necessary for accomplishing training objectives;

- Facilitate and deliver training sessions, workshops, and seminars to employees, covering a range of topics including digital market trends, sales techniques, and customer service.

- Manage training programs, and maintain accurate schedules, records, and other relevant metrics;

Analyze and work with vendors to build an HR learning system and related application or software.

- Organizational Assessment: Conduct regular assessments and analysis of the organization's strengths and weaknesses, identifying areas for improvement.

- Talent Management: Implement talent management strategies, including talent acquisition, succession planning, and retention initiatives to attract and retain top talent.

- Employee Engagement: Develop and implement initiatives to improve employee engagement, job satisfaction, and overall well-being.

- Organizational Culture: Coordinate with all departments to promote a positive organizational culture aligned with company values, fostering inclusivity and diversity.

- Leadership Development: Design, implement, and oversee leadership development programs that nurture and strengthen leadership capabilities at all levels of the organization.

- Employee Development: Collaborate with department heads to create and deliver training and development programs that enhance employee skills, knowledge, and career growth.

- Individual Development Plan: Assess training needs through surveys, interviews with employees, or consultation with managers, instructors, or customer representatives;

- Coordinate with HODs, Department Managers to develop their team members through career pathing.

- Assessment & Feedback: Implement assessment tools to evaluate the effectiveness of training programs and gather feedback from employees to continuously improve training content and delivery methods.

- Lead assessment training needs through surveys, interviews with employees, or consultation with managers, instructors, or customer representatives;

- Compliance and Certification: Ensure that employees meet all necessary training course certifications and compliance requirements by tracking and managing certification processes.

- Budget Management: Manage the training and development budget, including cost-effective sourcing of external training providers when needed.

Other tasks assigned by the line manager.

At least 5-7 years of experience in Learning & Development, Organizational Development.

Bachelor's degree in a relevant field (e.g., HR, Education, Business).

Relevant certifications in training and development are a plus.

Proven experience in training and development, preferably in the digital marketing industry.

Strong understanding of learning principles.

Excellent communication and presentation skills.

Ability to work collaboratively and build relationships across departments.

Strong organizational and project management skills.

Change management, strategic planning, data analysis, and conflict resolution.