Learning & Development Manager

General Information

Job Title: Learning & Development Manager

Division: Human Resource

Department: L&OD

Location: HCM - STC

Report to: L&OD Team Head

No. of subordinates: 03

Job Summary

• To assist Line Manager to implement companywide training programs to ensure alignment with business requirements/ strategies and enhance individual and organizational capabilities.

• To source, verify and closely work with training vendors, maintain a strong relationship with them and keep an up-to-date database of qualified vendors…

Key Roles & Responsibilities

1. Training planning:

- Work closely with Divisions/Departments to identify training needs to establish proper training plan.

- Join field works to deeply understand the business and gain more business insights for training needs & development

- Monitor the training plan implementation within approved budget

2. Training implementation:

- Deliver the training courses for all Divisions

- Build & update training materials and kits (Lesson plan, slide, activities)

- Assist in improving training effectiveness by deploying new approaches (multimedia, technology, framework, SOP, etc.)

- Lead and coordinate with internal trainers and external vendors to implement training courses (Orientation, Technical skill, Personal development, Leadership, etc.)

- Initially review and complete all service agreements/contracts, complete Vendor Selection Forms, payment…

- Evaluate and monitor training vendor’s performance, training quality and training results

- Coordinate with Compliance team for Compliance training implementation

- Manage eLearning platform and cooperate with all relevant departments to provide eLearning courses.

- Identify and assess current and future training needs through job analysis with HRBP Team.

- Design relevant programs and assess their impact on employee performance and loyalty. Collaborate with Employee Engagement Team to foster a culture of continuous learning and development throughout the organization.

- Managing Training Budgets: Manage training budget.

3. Learning Development/ HR project

- Support Line Manager in tasks related to Learning/ HR projects

- Propose initiatives and solutions to improve Learning function continuously

- Provide advice and support to line managers in building training guidelines/procedures/policies accordingly business requirements

4. Others

- Manage and develop 2-3 team members of Learning team

- Manage and keep track of training database, training records & reports and other related training documents. Make reports, analysis, and other ad-hoc tasks as per request by Line Manager

Job Requirements

1. Qualification - University Degree majored in Banking/International business administration/ Human Resources

2. Work Experience : At least 10-years relevant experience in Training background is an advantage

- Previous work experience in a multinational company and/or consumer finance/banking industry is an advantage.

3. Knowledge:

- General knowledge in Human Resource Management industry

- General knowledge in consumer finance / Banking knowledge in training management, talent development and performance management

- Fast learning new knowledge of business activities, processes and strategies

- Strong understanding of the training process

4. Skills:

- Facilitation and presentation skills

- Problem Solving skills

- Interpersonal skills

- Good English skills (verbal & written)

- Ability to organize and prioritize tasks

- Logical thinking

- PC skills (MS Windows, MS Office, especially excel & power point)

5. Attitude:

- Service mindset, “can do” attitude, result oriented

- Open to learn and apply new knowledge

- Detailed & considerate

- Positive thinking

- Team spirit

- Prudent & trustworthy

- Integrity