Learning & Organizational Development Officer

The L&OD Officer supports the Head of Learning & Organization Development in executing the company’s L&OD Plan to build a competitive, future-ready workforce. This role identifies development needs, designs and delivers blended learning solutions, and drives organizational effectiveness initiatives that directly strengthen workforce capability and operational excellence.

ACCOUNTABILITIES:

1/ Learning and Development:

a. Corporate Training & Capability Building:

- Support to analyze training needs, design and develop related training materials, using business case study and deliver to target audiences as approval corporate training plan (in-class and e-learning courses)

- Arrange logistics for all training courses before, during and after programs to ensure highly- engaged interaction & application after training of learners.

- Monitor and evaluate the effectiveness of internal and external programs through data analysis, learning records, KPIs, and post-training effectiveness reports, focusing on tracking percentage of application after training.

- Champion continuous learning by introducing learning week, blended learning models, and development activities that support employee growth.

b. New hires orientation:

- Take charge of new hire onboarding training program including e-learning series and Connect to Success offline workshop

- Manage orientation training material to ensure updated data, information as well as logistic preparation as scheduled.

c. Compulsory training e- learning course: Partner with other related divisions to develop/ revamp the core content of compulsory e-learning course (Orientation, AML- ABC, Compliance, Security awareness, Risk Management…) using real business- based scenarios to transform knowledge into practice.

2/ Organizational Effectiveness:

- Support other L&OD initiatives & activities to boost organization effectiveness as leadership talk, learn & growth series, insurance foundation podcast series, Bonus Point… in term of develoingp program framework, content, design for final products

3/ Employee engagement experience:

- Support implementation and analyze report of annual employee engagement survey (EES) to provide result highlight with recommended action for improvement.

- Support the planning, coordination, and execution of internal engagement events (team activities, celebrations, wellness programs, company gatherings).

- Assist in organizing initiatives that enhance employee satisfaction, motivation, collaboration, and a sense of belonging.

4/ Other assignment:

- Coordinate in other Company projects and assignments as required from time to time

- To contribute to the development of all relevant policies and procedures in collaboration with the Head of LOD

Education, no. of year experience:

- University degree, with practical knowledge of human resources.

- At least 3-5 years’ experience in in training development and organization effectiveness

Technical skills:

- Proficient knowledge and skill of training and organizational effectiveness with proven achievement

Soft skills:

- Good communication, interpersonal skill, analytical and synthetical skills.

- Organizing, planning and prioritizing skills.

Personal attributes

- Self- motivated, enthusiastic

- Ability to work under high pressure