Learning Partner

JOB SUMMARY:

The role serves as a strategic collaborator, working closely with business leaders, subject matters experts and employees to identify and address learning and development needs. The role will help to design, develop, and implement learning solutions that align with CCBV’s development goals and at the same time support employees’ growth and performance. The role also plays an important part in managing and evaluating the effectiveness of learning interventions.

Prioritized Responsibilities:

1. Contribute to establish learning strategies (10%)

Support to establish a comprehensive and sustainable L&D strategy to enable growth and acceleration for associates’ development and future-proof capabilities.

Understand ongoing business demands to determine fit-for-purpose L&D interventions.

Support to proactively investigate resources and stay current with the latest research-based insights, industry best practices, initiatives in diverse learning aspects to bring state-of-the-art learning solutions to build future capabilities.

Support and/ or lead learning projects to promote learning in the flow of work and growth relevance and step up the application of learning on the job.

2. Analyze business needs, constantly diagnose learning needs, and design pertinent learning solutions (25%)

Liaise with SMEs, business stakeholders to acquire and analyze learning needs, learner personas to accordingly diagnose, define, prioritize upskilling-based learning needs in alignment with business prioritization.

Identify hands-on learning solutions based on future-focused, fit-for-purpose, learner-centered design philosophy to drive change and improve organizational competencies.

Liaise with stakeholders to design holistic learning journeys combining both formal and informal touchpoints, using a variety of mediums to make learning sticky, build learning momentum, and promote inclusion and belongings.

Adapt the design approach, which is holistic, agile, hands-on, on-demand, innovative, impactful with a focus on employee experience, engagement promotion, and future proofing.

Evaluate the proposals of learning partners/ consultants and partner with internal persons of content (POC) to drive content development (learning materials, toolkits, handbooks, guidelines, sets of materials…).

3. Schedule, coordinate, and implement L&D activities (40%)

Craft comprehensive learning plans to support business objectives and prioritization with associated budget.

Actively engage with stakeholders and roll-out end-to-end learning solutions and blended journeys including Induction program for new-hires, Leadership accelerators programs, Transversal skills reinforcement, and Functional Licenses to Operate (skilling, upskilling, reskilling).

Coordinate and implement Coaching/ Mentoring programs by design and at scale.

Promote and drive effortless learning experience with immersive learning from content and technology standpoint (i.e., Gamification, microlearning, scenario-based learning, and interactive story-based learning, AR/ VR and Metaverse).

Take full ownership of learning delivery & services arrangement to strive for agile implementation and make sure learning service quality.

Follow through and keep track of learning programs, at the same time, monitor and evaluate a wide range of learning and development activities to foster continuous improvement and measure the effectiveness and impact on organization.

Partner and manage partnership with external partners, consultants, industry experts, internal facilitators, trainers, and speakers.

Act as Learning contact point to address any learning matters of internal learners.

4. Accelerate learning communication and engagement (10%)

Develop and implement communication strategies, get marketing/ learning promotion hat on to drive participation, engagement in learning activities.

Develop and implement learning engagement strategies to ensure learning delivery in a more dynamic and accessible way.

Accelerate learning culture via learning campaigns/ activities on self-paced, social learning, learning circles, …

5. Manage digital learning platforms and utilize learning analytics (15%)

Manage internal LMS and other digital learning platforms to create accessible digital learning opportunities.

Manage, review, and analyze learning data to propose actionable insights for continuous improvement.

Design, revamp, and provide learning reports on regular basis or per request.

6. Other duties (including any ad hoc projects/ tasks) as assigned.

REQUIRED QUALIFICATION:

University/Bachelor’s or Master’s degree in Business Management, Psychology, Education, or related disciplines.

3-7 years of experience in Learning & Development, Talent Development, Leadership Development.

Demonstrate proven learning agility and passion about learning and development to help uncap others’ potential.

Be able to analyze business needs, design and implement fit-for-purpose learning solutions and experiences.

Have good ability to analyze and interpret data and be efficient in e-learning concepts, platforms, and solutions.

Have good project management, research, facilitation, and stakeholder management skills.

Have excellent communication skills in both English and Vietnamese to drive organizational engagement in learning.

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