Lighting, Sound And Events Support Officer

Division: Technology Support Office

Position: Lighting, Sound and Events Support Officer

Reports to: Technology Support Manager

Working hours: 40 hours per week

HOW TO APPLY:

Interested candidates are invited to submit their applications through the school recruitment portal at: https://www.applitrack.com/unishanoi/onlineapp/_application.aspx?posJobCodes=490&posFirstChoice=2020%20-%202021%20SCHOOL%20YEAR%20OPENINGS&posSpecialty=

Please note that only applications submitted via this portal will be considered.

About UNIS Hanoi

UNIS Hanoi is an extraordinary school - It is uniquely one of only two United Nations international schools in the world. It is where the world comes together every day and our 1200 students from 65 nationalities are engaged in learning that leverages curiosity, critical thinking, independent research and rigorous expectations to nurture excellence, empathy, creativity and resilience.

Our students are attending the best universities in the world and our global community of alumni is quite literally changing the future for a better world.

Position summary

This is a multifaceted position that requires a flexible working schedule, including late evenings and weekends. The working hours and workload will be managed through a calendar maintained by the supervisor as well as a help desk system where tickets for support needed from this position holder will be assigned and managed. This position focuses on the delivery of outstanding oversight and support to lighting, sound and other associated equipment in the school theatre (auditorium) and other spaces, media production, livestream broadcasting and out of school hours technical support for events. You will be providing a high quality service to nearly 1200 students, 400 educators, 2500 parents and event guests.

Duties and Responsibilities

• Maintain and assist in setting up lighting/sound equipment across campus, as directed.

• Coordinate scheduling and technical assistance for all school events with relevant teams.

• Provide technical input for audio/lighting projects school-wide.

• Assist in monitoring theatre environmental controls (AC, power).

• Receive technical training.

• Ensure theatre equipment is working and report issues to operations.

• Provide AV/IT setup, teardown, and support for events (livestreaming, translation, recording).

• Record all incidents and requests in the helpdesk system (walk-ins, phone, email).

• Monitor, evaluate, and share responsibility for all helpdesk incidents/requests.

• Meet assigned Service Level Agreements (SLAs).

• Analyse incidents/requests for necessary coordination, escalation, or delegation.

• Assist with asset/inventory management and hardware/software deployment.

• Assist with e-waste management (donation/disposal).

• Support the procurement specialist in vendor correspondence for faulty hardware.

• Stay updated on the latest technology trends in lighting, audio, theatre, livestreaming, and media production.

• Participate in evaluating new theatre technology projects.

• Perform other duties as assigned.

Expected Professional Conduct/Contribution

● Understand UNIS Hanoi's Mission, Vision, Values, and strategic plans.

● Provide a 'strengths and growth' review focused on leveraging skills for excellent customer service and productivity.

● Develop a KPI report plan tied to goals and professional development.

● Demonstrate ownership and role model high-quality, ITSM-aligned Change Management, Workflows, and Documentation.

● Exhibit a systems thinking and growth mindset in performance reviews.

Implement an agreed-upon professional development plan.

● Understand UNIS Hanoi's technology administrative, support, and procurement policies and establish strong partnerships for device lifecycle processes.

● Align annual performance review goals with school and team strategic plans.

● Uphold UNIS Hanoi's core values through work ethics and relationships.

Position Requirements

● Education/Qualification: Undergraduate degree highly desirable; experience/certifications in sound/lighting and theatre management required.

● Experience: Minimum 5 years in a similar role, preferably in a large multi-cultural organization (highly desirable).

● Skills/Knowledge (Required): Critical thinking, analytical mindset, collaborative, positive attitude, excellent English communication, growth mindset, excellent customer service, support/troubleshooting of theatre lighting/sound, basic electrical knowledge, practical technology troubleshooting/maintenance/installation, ability to work at elevated levels, tight spaces, lift heavy equipment, and stand for long periods.

● Skills/Knowledge (Highly Desirable): Procurement/management of theatre lighting/sound, ITSM/Help Desk platforms, Asset Management/Procurement, effective change management, creating knowledge base/documentation, understanding of modern AV needs in T&L, Google Workspace experience.

● Communication & Stakeholder Relations: Professional conduct, needs assessment, proactive solutions, effective feedback, informed judgment, clear and adaptable communication, professional networking, and actively seeking input.

● Teamwork & Collaboration: Effective collaboration, clear communication, mutual support, knowledge sharing, shared learning, team engagement, and cooperation.

● Accountability & Work Management: Timeliness, task completion, planning/prioritization, clear role understanding, and offering expert advice.

● Leadership & Guidance: Setting clear expectations and supporting junior staff.

● Problem-Solving & Continuous Improvement: Structured approach, optimization, independent thinking, applying experience, and early problem detection.

● Technical Skills & Adaptability: Root cause analysis, systematic organization, diligence/independence, innovation/flexibility, learning agility, research/collaboration, and actively enhancing skills.

● Professional Conduct & Work Ethic: Positive organizational image, positive attitude/thoroughness, compliance (dress/punctuality), time management, drive for results, and growth mindset (accepting feedback).