Logistics and Warehouse Operations Manager

Job Purposes:

• Fully be responsible for the operations of the distribution centers, bonded and CFS warehouses of MCL in North Viet Nam, including:

• Lead the OPS team to achieve the OCF objectives of PnL improvement, productivity, service quality, safety, security, sustainability, and compliance.

• Drive OPS strategy preparation & executions to support the company’s goals of warehouse footprint extension, product development, revenue & profits as well as to grow the market shares.

• Manage the customers’ expectations and satisfaction to maintain and grow new businesses.

Responsibilities:

• Overall management for warehouse operations, in a strategic and cost-effective way

• Responsible for accountable operations team’s budget & P&L

• Drive and take the lead to plan, propose initiatives or suggestions for work improvement projects, and competitive value-added services to our clients

• Work proactively and closely with related business stakeholders to meet the customers’ expectations, manage project implementation and execution to achieve objectives of profit growth, and ensure KPIs met

• Ensure the operations are being managed in full compliance with company policies and lawful regulations

End results

• New customers onboarding and go-live smoothly

• All inbound and outbound shipments proceed as a plan with no delay and penalty, or extra cost will incur

• Continuous improvement in operations processes

• Customers satisfaction

Accountabilities:

• Achieve KPI of operations

• Achieve the operations team’s budget & P&L

Education:

• Bachelor’s Degree

Professional Qualification/Certification:

• Preferably with Professional Certification

Experience:

• Preferable to 8-15 years of professional experience in contract logistics/distribution center operations/Customer services

• Solid experience in managing the sizable team

• Knowledgeable in B2B/B2C and e-comm business processes

• Analytical and strategic thinking

• Strong customer mindset

• Result-orientated, good business sense, and hands-on

• Proactive, detail-minded, and continuous improvement

• Sound negotiation, presentation, and interpersonal skills

• Proficient in using Microsoft Office, WMS, TMS

• Good English communication skills (verbal & written)

• Customs Clearance knowledge/experiences required