Logistics Customer Service

1. Order Handling & Booking Coordination

2. Operation Coordination

3. Customer Communication & Service

4. Documentation & System Management

5. Exception & Issue Handling

1. Education & Experience

• College degree or above; majors in International Trade, Logistics, Supply Chain, or related fields preferred.

• 1+ years of customer service or operations experience in freight forwarding preferred.

• Fresh graduates with strong learning ability are also welcome.

2. Professional Skills

• Good understanding of sea freight processes: booking, trucking, gate-in, customs declaration, documentation.

• Familiar with major carriers (MSC, MAERSK, COSCO, ONE, EMC, etc.) and shipping portals.

• Able to handle BL, SI, VGM, invoice, packing list, HS code, and other basic documentation.

3. Language Skills

• Good command of English for daily communication (both written and spoken) is required.

• Spanish and/or Chinese language abilities will be considered a strong advantage.

4. Competencies

• Strong communication, coordination, and problem-solving skills.

• High attention to detail and ability to manage multiple tasks.

• Ability to work under pressure and meet tight deadlines.

• Proficient in Microsoft Office (Excel, Word, Power Point etc).

5. Job Highlights

• Work in an international logistics environment (China / Vietnam / Spain / USA / Mexico / Portugal).

• Clear career progression: CS → Senior CS → Supervisor

• Attractive business exposure across China–Vietnam, Vietnam–USA, Europe, Mexico, Middle East markets.

• Training provided for systems, operations, and cross-border communication.

• Daily cross-border communication helps you quickly improve English, Chinese, and Spanish proficiency.