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Mô Tả Công Việc
Drive Lazada Logistics’ SME customers segment to bring volume growth, efficiency, cost optimization and best customers experience.
DUTIES & RESPONSIBILITIES:
• Reporting to SME Sales Lead, your main role will be to support him/her driving SME Logistics Sales growth and performance through Field sales activities.
• You will be developing a suitable strategy for SME customers hunting by understanding profile, category & channel which match with company’s service ((especially Affiliated Platform)
• You will be following up SME sellers from Affiliated Platform, FM Hub & Rider’s lead generation activities
• You will be addressing and resolving SME complaints by closely monitoring Field channel via FM Hub & Riders
• You will be working with Cluster Head/ Fleet head to build proper scheme for FM Hub & Riders to drive Field Sales growth
• You will be compiling reports on account progress, conversion rate and forecast for stakeholders
• You will be responsible for sales performance management
• You will be handling market research and competitor benchmarking
• You will be also responsible for working with other member of Logistics Commercial (Marketing, Sales, Sales admin, etc.) in order to drive overall Commercial growth, customer and seller experience.
• Requires working with multiple business teams across the company to manage SME sales pipeline and understand operations to drive continuous volume improvement.
• Must be able to systematically escalate problems or variance in the sales plan, customers expectations to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Yêu Cầu Công Việc
• Requires networking and insight about Affiliated Platform
• Requires leadership & managerial skills
• Requires strong communication & organization skills
• Requires analytical skills to be able to efficiently potential customers segment and there impacts on costs / customer service / seller experience
• Requires strong project management skills and drive improvement initiatives execution to be able to manage a sales roadmap.