Logistics Operations

Job Locations: Ho Chi Minh
$500 - $1000 1052 views - Expires in 12 hours

What We Can Offer

Competitive Salary
Insurance subject to Company Policies
Friendly, motivated and dynamic working environment

Job Description

The Customer Service Executive is expected to proactively manage customer experience through monitoring and managing of the end-to-end transportation process. This individual should ensure that execution is done in compliance with company’s standards so that cargo is delivered as promised to the customer. Customers will be kept informed throughout the process and be updated should there be any change/deviation. Lastly, You will continue to develop existing relationships with the customers and further understanding their business needs for future collaboration.

CORE RESPONSIBILITIES

• Be the primary point of contact for the Customers and internal FLS offices
• Actively build strong relationships with customers and gain knowledge of their business needs
• Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders
• Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment
• Own of all customer issues and engage relevant stakeholders as needed
• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
• Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery
• Be fully responsible for customer satisfaction
• Ensure timely and accurate submission of all relevant documents
• Issue import, export documentation and payment receipt
• Ensure collection of all outstanding debts before release shipment
• Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Identify, measure, and maintain key performance indicators
• Billing / issuing invoices
• Perform other duties as assigned by Manager
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Job Requirements

REQUIRED COMPETENCIES
• Customer Management
• Communication
• Stakeholder Management
• Incoterms
• Cargowise

NETWORK INTERACTION
- Internal
• Commercial
• Operations

- External
• Customers

QUALIFICATION
• Bachelor’s degree in Business, Logistics, Business, or other related fields
• Knowledge in international logistics and freight forwarding (ocean/air & import/export)
• Minimum 3 years of experience in Customer Service roles
• Fluent in English (both written and spoken)
• Proficiency with Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
• Service oriented, organized and able to work under pressure

Job Locations

39 Nguyen Duy Hieu, Thao Dien Ward, Thu Duc City, HCMC

FLS is an international Project Forwarder offering tailor made transport solutions for the capital goods industry. This includes inland transportation, customs clearance, ocean freight, chartering and local handling, transportation at origin and destination. We are exclusively specialized in the transportation of project-, complicated- and heavy cargo. With our headquarter in Thailand, offices in Vietnam and Australia FLS focuses on project cargo out of South East Asia to all over the world and within South East Asia.
In all our offices we are a very young, dedicated and very professional team. FLS has a very lean managed organization and decisions can be taken within minutes from the management. We are proud of being very flexible reacting fast on customers request in this special field of forwarding. FLS has a very strong philosophy of customers care and to deliver an outstanding and professional service in our industry and we are always seeking to be in a league of our own. We like to further enhance our customer service and boost business activities in Vietnam and therefore looking for a Sales Manager with extensive knowledge in the Project Logistic Business with excellent contacts. FLS has a unique business model, different to any other in the industry. If you like to find out more about FLS and like to be part of a dedicated, young and professional driven team, please contact us.

For further information please check our website www.flsasia.com

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FLS Vietnam, 39 Nguyen Duy Hieu, Thao Dien, District 2, Ho Chi Minh City
25-99 staffs
HR Department
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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