Logistics Specialist (Export Customer Service)
Mô tả công việc
Overall, Role Purpose:
- Delivery Service Excellence and Customer Intimacy by offering compelling services, competitive pricing and relevant capabilities.
Key Accountabilities:
- Reserve bookings with carriers/co-loaders via both BDP’s system and manually on carriers’ websites.
- Create and input cargo details into the systems.
- Handle export shipments until successful delivery at POD.
- Process documentation such as HBL/MBL, SI, VGM, and send Pre-alerts to overseas agents.
- Ensure accurate and timely submission of eSI, MNF, ICS2, ACI, AFR, etc.
- Manage and control allocation for both NAC and FAK contracts with carriers and relevant partners.
- Complete documentation with all required papers (checklist, calculation sheet, tracing report, merging file, etc.) before handing over the file to BU for closing.
- Resolve issues with sales/agents/other stakeholders relating to documentation, billing, and costing.
- Issue invoices to clients/agents and post vendor invoices for timely payment.
- Support the finance department in following up on customer payment settlements.
- Solve problems to improve service delivery standards and minimize cost impacts.
- Perform other tasks assigned by the Manager.
Yêu cầu công việc
- University degree in Sales, Business Administration, Foreign Trade, or a relevant field.
- At least 5 years of relevant experience in export operations at an international forwarding company.
- Solid knowledge and experience in export handling is a must. Experience in customs clearance and trucking arrangement is an advantage.
- Strong attention to detail.
- Fluent in both spoken and written English.
- Proficient in commonly used office software.
- Strong operational management and problem-solving skills.
- Good negotiation skills with both customers and suppliers.
- Ability to work independently, under pressure, and overtime to meet deadlines.
- Well-disciplined, highly accountable, well-organized, collaborative, and a good team player.
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
Các phúc lợi dành cho bạn
Thưởng
Chăm sóc sức khoẻ
Khác
Thông tin việc làm
17/11/2025
Nhân viên
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
Export Operation, Customs Clearance, Customs Declaration
Hậu cần/Giao nhận
Tiếng Anh
5
Không hiển thị
Địa điểm làm việc
2nd Floor, 115-115A Vo Van Tan St, Ward 6, Dist 3, Ho Chi Minh City, Vietnam
2nd Floor, 115-115A Vo Van Tan St, Ward 6, Dist 3, Ho Chi Minh City, Vietnam
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