Maintainance Engineer

Milk Machine and related plant (cooling and cleaning) servicing

Respond to customer and potential customer’s queries received by phone and email.
Schedule routine and irregular maintenance activities to achieve most efficient use of time and resources.
Complete all maintenance in line with company policy and pass to office staff on a regular basis.
Continue to increase customer base in line with targets set and agreed.
All customers receive high level of servicing
Active response to after hour breakdown repair work as required
Detail all servicing undertaken ensuring customer satisfaction and sign off.

Sales
Active sales of designated product – e.g. spare parts.
Provide service or product demonstrations to assist in maintaining customer relations and increase potential for additional sales.
Sales administration adhered to including paperwork involved in setting up preventative maintenance agreements.
Advise Sales Manager of all capital sales leads.


Professional Expertise
Attendance at DeLaval training and external trainings demonstrate participation and achievement of technical competence.
Practical demonstration of technical ability confirms ability to work autonomously in the field and successfully service Milking Machines and related plant.
Continues to up skill and advance knowledge in technical field.
Able to share expertise with Dealer and DeLaval staff to increase their own expertise.


Administration & Reporting
Adherence to prescribed DeLaval service and administration procedures.
Maintain an accurate and up to date data base of all customers in area
Provide sales and market information to DeLaval
Escalate complaints, enquiries to Manager for action, following up to ensure action has been taken.