[Malbon] Operation Managers - Fashion Retails (Golf)

Key Responsibilities

Retail & Store Operations

- Manage day-to-day operations of Malbon stores, ensuring excellent customer experience and sales performance.

- Oversee store staff recruitment, training, scheduling, and performance management.

- Coordinate visual merchandising and inventory management to maintain brand standards.

- Implement in-store sales strategies and promotions.

- Manage the in-store digital platform (kiosks/tablets) and its integration with e-commerce.

Warehouse & Import Logistics

- Manage the warehouse operations, including receiving, storage, inventory control, and order fulfillment.

- Coordinate import logistics, customs clearance, and supplier relationships to ensure timely and cost-effective product availability.

- Implement inventory tracking systems and maintain stock accuracy across warehouse and store.

- Oversee the operations of the separate warehouse.

- Manage warehouse staff and processes.

- Ensure efficient storage and organization of goods.

- Implement warehouse safety and security procedures.

Multi-Channel Sales Support

- Collaborate with e-commerce, events, and B2B sales teams to ensure smooth order processing and delivery.

- Support sales initiatives at golf clubs’ pro shops and local events, facilitating product availability and logistics.

- Monitor sales data and operational KPIs to identify opportunities for process improvements.

- Manage the order fulfillment process for online sales.

- Handle e-commerce logistics and returns.

- Optimize the click-and-collect process.

- Develop and manage relationships with golf clubs to drive wholesale sales.

- Negotiate sales agreements and ensure timely delivery of orders.

Team Development & Growth

- Build and develop a local operations team as the brand grows and additional stores open.

- Foster a collaborative, high-performance culture aligned with Malbon’s brand values.

- Recruit, train, and manage a high-performing team.

- Set performance goals and provide ongoing feedback.

Cross-Functional Coordination

- Work closely with Marketing, Finance, Suppliers and International HQ to align operations with brand strategy and financial goals.

- Ensure compliance with local regulations and company policies.

Financial Management

- Manage operational budgets and expenses.

- Monitor sales performance and profitability.

- Prepare and present operational reports.

Reporting

- Provide regular reports to CEO and board of directors on key operational metrics.

- Bachelor's degree in Business Administration, Retail Management, or a related field.

- Minimum 5+ years of experience in retail operations, preferably in fashion, lifestyle, or sports brands.

- Proven experience managing import logistics and warehouse operations.

- Strong understanding of e-commerce operations and fulfillment.

- Excellent leadership, communication, and interpersonal skills.

- Fluency in English and Vietnamese (both written and spoken).

- Strong organizational and problem-solving skills.