Manager, Agent Relations (Ability to speak Chinese is preferred)

Manager, Agent Relations (Ability to speak Chinese is preferred)

Negotiable 493 views - Expires in 2 days

What We Can Offer

Private premium medical insurance
20 days annual leave

Job Description

About RMIT Vietnam

RMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with 700 staff and 7,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2020. From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector. It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion, and English language. It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.

Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.

The Role

The role of the Recruitment Manager (Vietnam) is to assist with the development of the marketing and recruitment strategy in Vietnam and drive the implementation of engagement activities to ensure growth of enrolments to RMIT Melbourne from Vietnam. This role will also support the agent network for RMIT Vietnam to drive the enrolments from agents to the Vietnam campuses.

The current designation of market for this role is Vietnam but may be adjusted within the context of the overall strategy. The successful applicant will be based at the Saigon South campus and will be expected to regularly travel within Vietnam or to other countries as required.

The key performance outputs for this role include:

Monitoring applications and offers to enrolment with a robust conversion strategy in Vietnam
Managing key stakeholder relationships
Monitoring and reporting of competitor analysis on a regular basis
Successful implementation of engagement events
Active participation in recruitment events

Your Responsibilities

Student Recruitment and Agent management

Develop and maintain positive and effective relationships to ensure that agents and partners are aware of RMIT programs and services.
Manage agent relationships and their recruitment performance.
Enable support and resources to the agent network to reinforce the recruitment strategy.
Provide market insights, intelligence, and recommendations to support recruitment growth in Vietnam for RMIT Melbourne.
Coordinate the dual campus program students to Melbourne.

Promotion and Market developments

Coordinate with the Melbourne International student recruitment team and the Marketing team in Vietnam to provide marketing materials and campaign resources to agents.
Conduct training sessions about RMIT Programs and admissions information to agents and prospective students.
Present and consult for RMIT at education fairs and exhibitions.
Coordinate with internal stakeholders to organise recruitment events, school engagement, pre-departure sessions and workshops.
Refer prospective students from direct recruitment events, such as standalone RMIT recruitment events and non-agent related school fairs.
Measure the effectiveness of market activities and report back regularly to the manager
Support new market development.

Administration and admissions

Manage the lead and application data and generate performance reports to support agents in conversion strategies and campaigns.
Assess applications, process offers for straightforward cases and lift conditions on offers.
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Job Requirements

Bachelor’s degree in a relevant discipline with a minimum of 5 years working in an education, marketing, or service-based industry.
Demonstrated high level communication skills, written, and spoken (English and Vietnamese).
Well-developed and demonstrable strong interpersonal skills, including flexible negotiation, liaison, and cross-cultural communication specifically related to excellent customer service and sales functions.
Excellent presentation skills in front of large audiences.
Experience in data management and maintenance of CRMs with attention to detail and accuracy.
Demonstrated experience in analysing data and developing reports.
Well-developed planning, organisational and problem-solving skills with the ability to supervise, coordinate and/or implement tasks in a timely fashion.
Demonstrated ability to work independently and as part of a team environment.


Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.


Competitive gross salary in meeting all the key selection criteria.
13th month bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Christmas closure, plus public holidays and paid sick leave.
Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Free use of onsite gym
Library on campus and online - access to RMIT Australia online library

To Apply

Please submit your CV and cover letter outlining your experience by clicking on the ‘Apply now’ link.

Applications Close:
13 November 2022 11:59 pm

Job Locations

702 Nguyen Van Linh

Who We Are

RMIT University Vietnam is a campus of Melbourne-based University RMIT - Australia's biggest tertiary institution. The largest offshore campus in the world, RMIT Vietnam offers programs from business and management to design and micro engineering, and boasts an impressive range of extra-curricular activities that encourage students to break new ground in their areas of interest.

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Company Benefits


• Competitive salary package • Premium private medical insurance • 13th month salary for eligible Vietnamese staff • 20 days annual leave, 10 days sick leave per annum • Long service leave and cash allowance, after a qualifying period • Education fee support for staff dependents, for undergraduate programs at RMIT Vietnam, after a qualifying period • Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.


 • Tailored training and programs for managers and staff to support career progression (both internal and external to RMIT) • Academic professional development week • English language courses for Vietnamese staff, and Vietnamese language classes for expatriate staff • Internal research grants for academic staff

Health and Well-being

 • RMIT values and encourages a fit and active lifestyle. We offer a range of tools, resources, services and programs that assist our staff to manage their physical and mental health • On-site Medical Service with free health consultation, immediate treatment for basic ailments. • Employee Assistance Program - an independent, free and confidential counselling service for all RMIT staff and their dependents. Expert guidance and advice across a variety of areas such as improving family communication, work life balance, trauma counselling, stress management, anxiety or depression and other difficulties.  

Health insurance

RMIT Vietnam provides staff with a range of health insurance benefits including: • Full private health insurance for all staff where employment exceeds three months. • For expatriate staff, comprehensive private health insurance for immediate dependents • For local staff, option to purchase highly competitive health insurance packages for dependents. • Personal accident insurance for all staff


RMIT Vietnam offers a high technology-based environment and a wide variety of resources and services including • Innovative and spacious campuses located in a clean, green environment. • Well-equipped Sport and Recreation facilities • Wide variety of cafes and food court areas • Modern learning space and leading-edge library facilities • Well-equipped laboratories and learning hubs


RMIT Vietnam offers free bus services for staff and students from and to District 1 and Phu My Hung area.

Company Office

Company Location

Saigon South: 702 Nguyen Van Linh District 7, Ho Chi Minh City

Hanoi City: Handi Resco Building, 521 Kim Ma, Ba Dinh District, Hanoi



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