Manager / Assistant Manager - Information Technology - System Operation

Who We Are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Job Purposes

To deliver IT solutions to internal and external stakeholders, in-line with business objectives and operational requirements;

To provide professional IT service delivery;

To drive system usage, and support digitalization and innovation initiatives within Maersk.

Responsibilities:

Pre-sales support

Responding to RFQs/RFPs and questionnaires

Assisting BD/Sales in solution presentations

Coordinating with AOT on automation projects

Acting as a business consultant for technology, leading discussions on technology application related topics

Implementations

IT Project Manager

Managing the IT deliverables across all logistics systems (WMS, TMS, 3rd party solutions, RFID, auto sorting, etc.)

Tracking delivery progress by utilizing project management tools such as Asana, Jira, MS projects, etc.

Ensure quality and timeline in-line with overall plan committed with stakeholders

Coordinating with TPM, GIT and various technology teams

IT Business Analyst / System Analyst

Joining workshops for drafting BRD and SDD with internal and external stakeholders

Creating FBRs and any CRs from the workshops, including integration technical requirements dashboard and reporting requirements new system functions

Performing system configuration and report development

Performing unit testing, system testing on the CRs, configuration, reports, and integration

Conducting Super User training, if required

Working with Super Users to create UAT scripts, and to assist the testing with operation users

Troubleshooting and coordinating resolution for issues found during testing

Providing support during Go-live and Hyper care period

Technical Support / BAU Support

First-level support to both implementation teams and ongoing operations.

Developing labels, reports, and interfaces as needed.

Providing post-production support to ensure system stability and issue resolution.

Coordinating with other technology teams (e.g., AOT, PE, and others) to address issues.

Driving process improvements, which may involve taking a leading role in projects or Change Requests (CRs).

Assisting with customer or internal audits, ensuring compliance with system and security requirements.

Coordinating with various teams and informing operations and customers about planned downtimes, code freezes, and other system maintenance activities.

Ensuring that all Change Requests resulting from external customers' scope changes are properly quoted and billed in coordination with account management and operations.

What we are looking for:

Education: Bachelor’s Degree or higher

Professional Qualification/Certification:

Computer Science, Information Technology, Information Management or equivalent practices Having CCNA, PMP, IELTS, TOEIC, etc. is a plus

Competencies:

Must have

10+ years of working experience in IT

5+ years of working experience in system implementation and digitialization

Knowledge of supply chain execution in any of the following verticals: distribution center, fulfillment warehouse, x-dock, service logistics, etc.

B2B or B2C Transportation, Middle-mile, Last-mile

Knowledge in supply chain’s core systems such as WMS, TMS, OMS, CMS, etc.

Good command of English skills

Programming skills using 1+ coding language, Excel VBA, PowerBI

Able to work independently and proactively under minimal supervision

Attention to details and result-oriented mindset

Nice to have

Taking various IT roles such as developer, team lead, BA, project manager, IT Manager, etc.

Experience in change management , project management, and IT management

Knowledge of ERP system, Ecom platform, Network & Infrastructure

Been working in global corporation and coordinating multiple onsite and offsite teams

Excellent communication and presentation skills