Manager, Client Management (Trade Marketing Manager)

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable

Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability

Facilitate and lead business integration process for new clients to ensure smooth client integration

Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk

Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process

Take necessary actions to resolve clients' operational issues/service complaints

Lead business communications and business review meetings with clients' management teams 

Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction

Establish and maintain a proactive network of relationships between DKSH and clients

Demonstrate strong understanding of clients' industry/business/products

Demonstrate strong client management and communication skills 

Proven project management skills

Strong analytical background and knowledge of statistical analysis methods 

Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions

Demonstrate fluency in English, both written and spoken

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)