Manager, Client Management (Trade Marketing Manager)

Job Summary:

• Lead and manage client accounts to ensure smooth client business integration and drive

business growth of clients

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure

efficient usage of resources, where applicable

• Review business and marketing plans in coordination with clients to achieve overall business

objectives and profitability

• Facilitate and lead business integration process for new clients to ensure smooth client

integration

• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk

• Explore any opportunities of new business for existing clients by working with Business

Development team; manage the contract renewal process

• Take necessary actions to resolve clients' operational issues/service complaints

• Lead business communications and business review meetings with clients' management teams

• Act as the main gateway between clients and DKSH to maintain business relationships and to

maximize the level of client satisfaction

• Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills and Knowledge:

• Demonstrate strong understanding of clients' industry/business/products

• Demonstrate strong client management and communication skills

• Proven project management skills

• Strong analytical background and knowledge of statistical analysis methods

• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-

cultural interactions

• Demonstrate fluency in English, both written and spoken

• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Soft skills:

• Communication/Interpersonal skills

• Negotiation and problem-solving skills

• Demonstrate fluency in English, both written and spoken

Education:

• Bachelor’s degree in Business Administration, or an equivalent degree