Manager Global IT Services (Also Open to Foreigners)

Manager Global IT Services (Also Open to Foreigners)

Login to view salary 224 views - Expired

What We Can Offer

Bonus package (13th salary, KPIs bonus up to 3-month salary)
Personal accident & health-care insurance
At least 12+ annual leave; Flexible working time

Job Description

Background & responsibilities:

Today, SPS countries around the globe manage many IT services like Digital Workplace locally. SPS is working on moving the delivery of IT services like Digital Workplace to centralized shoring locations like Vietnam.

For each service there will be a “Global Service Owner” in Europe responsible for the overall service (strategy, standards, KPIs, technical decisions, etc.).

Your responsibility is to be a key player in the transition of IT services from Europe/US to Vietnam. This means you need to:
a) Understand and proactively articulate Vietnam technology/skillset capabilities to the Global Service Owners
b) Expand the Global Service team in Vietnam from currently below 10 FTEs to mid-term 15-20 FTEs
c) Lead together with the Global Service Owners the transition of the services from the various countries to Vietnam
d) Manage the Global Service team in Vietnam HR wise (ensuring motivation and engagement, coaching, reporting, administration). Functionally the team will report to the “Global Service Owners”
e) Continuously improve of the service (better, faster, cheaper) together with the team and Global Service Owners
f) Work collaboratively with other shoring locations to ensure the best placement of resources among locations, so that Vietnam (you) can fully deliver on its commitments and not promise capabilities that Vietnam cannot deliver and sustain
g) Be the escalation point for the Global Service owners in relation to Vietnam’s Global Service team responsiveness, reliability or other issues that may arise
h) Actively develop Global Vietnam team skillsets under the guidance of the Global Service Owners and replace team members where necessary

While broad technical experience is required, a great service attitude and leadership skills are as important.

Direct Management:
15-20 staff mid-term (to be built up)
Read full Job Descriptions

Job Requirements

*** Education:
• University Degree in Information Technology or Business Administration or similar
*** Knowledge, skills and experience:
• 5 years or more of working experience in IT environment. 3 years or more IT service experience
• Solid broad technical understanding (Digital Workplaces, applications, networks, security)
• Experience with leading teams
• Experience with providing services to international clients (internal and/or external)
• Experience in transitioning services from other countries to Vietnam is a plus
*** Soft-skills and attributes:
• Very strong service leadership skills:
o Strongly service oriented. Reliable and responsive
o Can build trust with team and push them to bring every day a great service
o Proactive instead of reactive
o Ambition to develop and grow
• Very strong English and overall communication skills
• Strong analytical and problem solving skills and logical thinker

Job Locations

Floor 8, Saigon ICT Tower, Quang Trung Software City

Swiss Post Solutions Ltd is a part of Swiss Post specializing in Data Entry and Business Process Outsourcing services. As a company with strong and rapid growth, we have been recognized as a leading IT company and TOP 5 ICT in Vietnam.

Our goal is to be a reputable worldwide service provider, providing outstanding quality at the most competitive price and the highest level of information security.

The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality, but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working-environment where people feel like a family and are free to voice their opinions.

Joining Swiss Post Solutions Ltd today, you can enjoy:
- Professional and challenging working environment
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Friendly colleague
- Promotion & bonus opportunities
- Long-term commitment

Read full company information
Floor 8, Saigon ICT Tower, Quang Trung Software City
1,000-4,999 staffs
Bộ phận Tuyển dụng


Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam