Manager/Senior Manager, Customer Relations

- Manage and supervise daily customer service operations.

- Handle customer inquiries/complaints promptly and professionally, ensuring all requests are resolved effectively.

- Responsible for preparing contracts, handling assignment cases, and Pink Book submissions.

- Build and maintain strong, long-term relationships with customers.

- Lead, train, and motivate Customer Relations team to achieve performance goals.

- Collaborate with internal departments (Sales, Legal, Finance, Property Management…) to ensure smooth communication and issue resolution.

- Monitor and report customer feedback, proposing improvements to enhance the overall customer experience.

- Ensure compliance with company policies and procedures in all customer interactions.

- Minimum of 5+ years of experience in Customer Service or Customer Relations.

- Proven experience in leading and managing a team effectively

- Experience in Real Estate industry is a plus

- Good written and verbal communication skills in English with the ability to articulate complex information clearly and professionally.

- Good personal grooming, pleasant outlook and cheerful by nature.

- Dynamic and able to multi-task.

- Good working attitude and ability to maintain a high level of professionalism, integrity, initiative and excellent interpersonal skills

Benefits

- Competitive Salary and a guaranteed 13th-month salary.

- Annual variable bonus and performance-based salary reviews.

- Comprehensive Health & Wellness Scheme (9 million/year).

- Bao Viet Insurance for staff and dependents.

- Worldwide top-up insurance (excluding the U.S.) for staff .

- 16 days of annual leave plus 3 days for family events.

- Continuous learning and development through in-house and on-the-job training.