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Mô Tả Công Việc
• Manage QC team in customer feedback and solving – problem logs (daily)
• Report no of facebook Response.
• Manage inbound hotline.
• Tracking the number of NPS/CSAT surveys and saving/input data to data center. Catogorize the parent feedback and making related monthly report. And reminding parent to do a surveys.
• Using Feedback Control system to support parent’s feedback.
• Report feedback control bases on feedback from channels and modify information.
• Monitoring automail System
• Doing competitor and landscape.
• Manage quality and performance of QC team.
• Doing and check related report monthly.
• Others tasks or adhoc are assigned by Line manager
Xem toàn bộ Mô Tả Công Việc
• Report no of facebook Response.
• Manage inbound hotline.
• Tracking the number of NPS/CSAT surveys and saving/input data to data center. Catogorize the parent feedback and making related monthly report. And reminding parent to do a surveys.
• Using Feedback Control system to support parent’s feedback.
• Report feedback control bases on feedback from channels and modify information.
• Monitoring automail System
• Doing competitor and landscape.
• Manage quality and performance of QC team.
• Doing and check related report monthly.
• Others tasks or adhoc are assigned by Line manager
Yêu Cầu Công Việc
• Education: bachelor’s degree in a related field, such as business administration or management.
• Experience : 3+ years of experience in marketing audit, quality management, or similar role
Proven track record of leading QC/Marketing audit team
• English: proficiency at 4 skills
• Computer skills: MS.Office
• Outstanding communication, presentation, and interpersonal skills
• Experiences in manage team
• Experiences in marketing audit
• Excellent analytical and problem-solving skills
• Experience : 3+ years of experience in marketing audit, quality management, or similar role
Proven track record of leading QC/Marketing audit team
• English: proficiency at 4 skills
• Computer skills: MS.Office
• Outstanding communication, presentation, and interpersonal skills
• Experiences in manage team
• Experiences in marketing audit
• Excellent analytical and problem-solving skills
Địa Điểm Làm Việc
189 Nguyễn Thị Minh Khai, Pham Ngu Lao, District 1, Ho Chi Minh City, Vietnam
