Member Experience Executive

Summary of Responsibilities

Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Member Experience Executive, you will be doing just that, by internalizing what it means to be a “A Better Day at Work”

Being the face of Dreamplex comes with some exciting tasks, such as:

Customer service:

• Act as the first point of contact for members, providing friendly and professional service.

• Conduct regular check-ins with members to understand their needs, gather feedback and solve problems quickly & effectively.

• Ensure all common areas and meeting rooms are presentable and stocked with necessary supplies.

Community engagement:

• Encourage member interaction and collaboration through various initiatives and communication channels.

• Create events, workshops, and seminars to enhance the member experience.

• Organize and promote events, workshops, and networking opportunities to foster community engagement and collaboration.

Operation support:

• Collaborate with the other departments including sales, marketing, accounting, HR, IT…to maintain the coworking space’s functionality and aesthetic appeal.

• Managing member's needs and billing via coworking management software.

• Monitor and manage space bookings, ensuring optimal utilization of resources.

• Flexibility to work across all locations, at varying time schedules.

What you need

• Hospitality and guest relations or retail and customer service experience.

• Genuine care for people and want to provide the best experience.

• Easygoing, bubbly, and open with communication.

• Ability to think on your feet, critically and creatively.

• Equal ability to work autonomously and on a team.

• Good time management, priority-setting, and deadline achievement.

What’s in it for you

• The freedom to bring your unique vision to life.

• Working with an inspired team that is creating the future of work in Vietnam.

• Positively impacting thousands of people by giving them a better day at work.

• Opportunity to grow, develop and lead as we grow as a team and company.

• Access to 2 or more social events, workshops or training per week.

• A competitive salary, transportation, and meal allowances, and private health insurance.