Merchandiser/ Customer Service

About Us

Outlook International (SG) Pte. Ltd Representative Office. - a leading service company, providing vendor sourcing, product development, and quality management services for the home furnishings, hospitality and multi-family development industries.

About the job

Specific Responsibilities Would Include:

Handle end-to-end merchandising and product development activities until shipment, ensuring the right vendor, price, and on-time delivery.

• Communicate regularly with buyers about production and shipment status.

• Manage assigned product categories and serve as the primary contact for those areas.

• Coordinate operational activities, including sample development, costing, production tracking, and WIP follow-ups.

• Communicate requirements to suppliers and oversee the order process to ensure quality, quantity, and timely delivery.

• Negotiate prices with the vendors and suppliers.

• Address production issues with QA’s and collaborate with suppliers to offer solutions.

• Support the leadership such as the Merchandiser Managers and Product Development teams.

• Support and follow up with factory production, quality inspections, and compliance with deadlines.

• Maintain strong relationships with buyers and suppliers to optimize margins.

• Maintain all records in good & systematic order.

• Knowledge of US & other internation testing requirements and standards is an advantage.

Our Best Fit Candidate Would Have:

• Proven working experience in merchandising and related fields.

• Creative, has technical sensibility for merchandising.

• Knowledge of furniture or decorative accessories (and lighting) manufacturing, with some ideas on construction, and processes.

• Ability to multi-task and meet deadlines, highly detail oriented and meticulous.

• Bachelor’s Degree or with relevant experience.

• Excellent verbal and written communications skills.

• Proficiency in Microsoft Office, Adobe products, Excel.

• Immediate availability is highly preferable.

Skills and requirements:

• Good interpersonal and communication skills.

• Problem solving and Negotiation skills.

• Ability to work under pressure and can manage their time effectively.

• Ability to handle multiple tasks, multiple projects with urgency and deadline conscious.

• Demonstrate a self-driven, autonomous, eager to learn and creative attitude.

• High attention to detail and organized. Independent and hard working.

• Mechanical and technical aptitude.

Language Proficiency:

• Fluent in: English.

• Specific Working Conditions.

• Frequency of Travel: As required but should be able to travel to the vendors or factories within Vietnam.

Benefits:

• Competitive salary package based on experience.

• Performance bonus.

Work location: Song Than II Industrial Park, Binh Duong, HCM