Merchandising Manager - Production Management

Purpose/Summary:

The Manager, Production Management is responsible for leading the end-to-end production lifecycle, ensuring timely and quality delivery of apparel products from order placement to shipment. This role acts as a strategic partner to cross-functional teams, vendors, and brand stakeholders, driving operational excellence and optimizing supply chain performance.

Principal Duties & Responsibilities:

- Lead and oversee daily production management operations, ensuring alignment with business goals and timelines.

- Manage vendor relationships and provide strategic direction during order placement, execution, and troubleshooting.

- Ensure timely order confirmations, production tracking, and on-time delivery in accordance with the production calendar.

- Identify and resolve production risks by collaborating with cross-functional teams, supply chain partners, and vendors.

- Represent the production team in Risk Assessment and Cross-Functional Meetings; ensure follow-up actions are executed effectively.

- Monitor weekly shipment performance through Order Tracking Reports and Shipment Trackers; provide timely updates to brand partners.

- Conduct regular factory visits to assess production status, quality, and compliance; escalate issues with actionable insights.

- Manage claims and cancellations; negotiate with vendors and suppliers to ensure resolution within agreed timelines.

- Drive process improvements and implement best practices to enhance production efficiency and vendor performance.

- Mentor and develop production management team members, fostering a high-performance culture and continuous learning.

- Bachelor’s Degree or Diploma in Marketing, Management, Supply Chain, or a related field.

- 8 years of experience in the apparel industry, with at least 3 years in a leadership or managerial role in bulk order production management.

- Strong knowledge of production planning, supply chain operations and vendor management.

- Proficiency in SAP, ERP systems, and advanced Excel skills; experience with data analysis and reporting tools is a plus.

- Excellent organizational, analytical, and problem-solving skills.

- Strong interpersonal and communication skills; ability to influence and collaborate across functions.

- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.

- Good command in written and spoken English.