Merchandising Supervisor

Role Purpose

• Take full responsibility for managing all merchandising activities for fabric and garment products — from sample development, item creation, bulk production to shipment completion.

• Serve as the primary contact point for key customers, ensuring technical accuracy, quality standards, and delivery commitments are consistently met.

• Work cross-functionally with internal teams — R&D, production, planning, quality, procurement, and logistics — to ensure smooth coordination throughout the production cycle.

• As a senior-level individual contributor, independently handle complex programs and high-value accounts with minimal supervision.

Principal Accountabilities and Key Activities

1. Product Development:

• Receive and analyze customers’ sample requests, technical specifications, and work closely with R&D, technical to develop new products.

• Follow up on sample development (lab dips, strike-offs, fit samples, PP samples, etc.) and provide timely feedback to customers.

• Record and maintain complete data on samples, BOMs, costings, and lead times.

• Coordinate with customers for final sample approval before bulk production.

• Proactively address discrepancies between forecasted demand and actual sales, working with relevant departments to find solutions.

• Resolve issues related to demand-supply imbalances, such as stockouts or excess inventory.

• Prepare accurate cost breakdowns and support negotiation with suppliers and internal departments to optimize cost, quality, and lead time.

2. Item Creation & Order Management

• Work closely with our partner to generate the purchase plan base on the forecast and actual order.

• Create new item codes in the SAP system following internal procedures.

• Prepare technical documents, product specifications, and coordinate with planning and production teams for trial and bulk production scheduling.

• Monitor WIP and production schedules, ensuring alignment with customer delivery plans.

• Ensure product information, quantities, and lead times are accurate and up to date.

• Work with logistics and warehouse teams to ensure on-time shipment and proper export documentation.

3. Bulk Production Follow-up

• Coordinate closely with the factory to ensure raw materials, fabrics, trims, and production schedules are well-managed.

• Monitor production quality (inline and final inspections) to ensure compliance with customer standards.

• Handle and resolve any technical, material, or scheduling issues during production.

• Work with logistics to ensure on-time shipment and delivery.

• Track and report order status, production progress, and shipment performance on a regular basis.

• Bachelor’s degree in Textiles, Garment Technology, Supply Chain Management, Business Administration, or related fields.

• Minimum 3-5 years of experience in merchandising, preferably in fabric and/or garment manufacturing.

• Solid understanding of fabric and garment production processes, order management, BOM, costing, and sample procedures.

• Strong communication and negotiation skills with cross-functional coordination ability.

• Proficient in Excel, SAP systems, and English for business communication (both spoken and written).

• Detail-oriented, proactive, and able to work under tight deadlines and high pressure.