Merchant Relations Associate

Line Manager/ Team structure/Team dynamics:

• Deputy Chief Representative

• 1 Vietnamese Manager, 2 Assistant Manager

Job cycle/ main responsibilities

• Manage and execute promotional activities with merchants and service providers to enhance JCB card acceptance, increase sales volume, and grow the number of JCB card transactions in Vietnam.

• Analyze and monitor campaign performance by leveraging data from multiple sources (merchant sales reports, transaction data, campaign KPIs).

• Conduct data-driven insights to evaluate merchant performance, identify growth opportunities, and recommend optimization strategies.

• Prepare reports and dashboards using tools such as Excel to track merchant engagement and campaign effectiveness.

• Collaborate with internal teams and external partners to improve merchant partnerships and deliver impactful results.

• Supporting activities to strengthen relationships with Issuing and Acquiring banks.

Top 3 non-negotiable skills:

• Data Analysis & Reporting with advanced Excel

• Merchant & Partnership Management

• English Communication Skills

Other ‘nice to haves’

• Payment Industry Knowledge

• Advanced Analytics Tools

• Project Management

Systems

• MS Application

• Internal systems (training to be provided)

Expected years of experience

• Under 30 years old, ideally 3 years of experience (Especially Bank industry)

Standard benefit package:

• Full social contributions

• Family premium insurance (For Employee, husband/wife, and children )

• Performance bonus (varies from 1–3-month salary, include 13th month salary)

• Overtime fee, Business trip allowance, Telephone allowance

• Company trip/year

• Budget for training: USD 1,000/ year (for job-related courses)

• An international working environment with an opportunity to work with Japanese expats

• 15 days off per year and team building for the whole family too