Merchant Success Manager (Taptap)

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Mô Tả Công Việc

We are a next-generation loyalty, marketing and payment platform that connects market-leading brands with consumers through a simple-to-use, fully integrated and data-driven coalition loyalty program. Our solution enables consumers to earn and burn loyalty points conveniently by interacting and transacting with the brands of their choices across nation-wide merchant network that today reaches 30% of the Vietnamese consumers.

Our goal is to revolutionize the omni-channel shopping experience in Vietnam and set the standards for how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency and product personalization. We also offer technology solution to help established businesses enhance their existing loyalty programs with access to a broad, diversified portfolio of brands and rewards.

TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.

As a Merchant Success Manager (also known as Account Manager), you will be responsible in establishing and managing strong business relationships with existing and potential merchants to drive growth for TAPTAP. You will lead all elements of business identification, partnerships and account management.

What you will be responsible for:

- Own the business development from ideas, pitching, closing, to tracking performance of merchants on TAPTAP.
- Own your overall planning, progress, and results. Responsible for meeting assigned KPI regarding partnership development
- Act as the Point-of-Contact to maintain merchant’s active participation and contribution to TAPTAP. Coordinate among relevant teams to nurture and improve merchant’s relationship
- Attract merchants’ participation and investment in TAPTAP’s promotion campaigns
- Channel back to internal teams’ perspectives, feedback, and requests of merchant. Actively involved to improve TAPTAP product to best serve merchants.
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Yêu Cầu Công Việc

- Bachelor’s Degree required; masters/post-degree preferred
- At least 3 years in account manager role or experience in sales, business development, partnership, or equivalent roles.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs. Fluent English is a big plus
- Be able to negotiate skillfully in tough situations: can gain concessions without damaging the relationship; has a “win-win” philosophy.
- Demonstrated ability to work effectively across internal and external organizations
- Self-Starter, creative thinker with high work ethics and integrity.
- High energy, enthusiasm, and passion for the business.

Địa Điểm Làm Việc

107 Nguyễn Thị Minh Khai, Bến Thành, District 1, Ho Chi Minh City, Vietnam

Founded in 2006, VIG is a private equity management firm with total assets of $500M under management. VIG comprises a Vietnamese team with international investing, consulting and operating experience. The firm makes minority and control equity investments in high growth middle market companies in a variety of key growth sectors, including financial services, logistics & transportation, media & entertainment, tourism & hospitality, education, oil & gas, retail, banking, manufacturing and food & beverages.

In addition to providing capital, VIG actively partners with portfolio companies and provides the following value-added services:
• Strategy design and implementation
• Operational management
• Finance and accounting management
• Capital raising, M&A and corporate finance advisory
• Legal support and capital structure optimization
• International sales and business development/partnerships
• IT architecture design, optimization and vendor selection
• Corporate governance
• Human resources, including recruitment of key personnel, development of key performance indicators and stock option plans

Join a dynamic and exciting environment with prospects for future progression within the Funds or investee companies.

Xem toàn bộ thông tin công ty
3rd floor 101 – 107 Nguyen Thi Minh Khai st., Ben Thanh ward , Dist.1
100-499 nhân viên
HR Department


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