Các Phúc Lợi Dành Cho Bạn
Competitive Package (Annual Bonus, Profit Sharing)
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space
Mô Tả Công Việc
Gear Inc is MIS Data Analyst for our Moderation team. Ideal candidate is able to adapt and well known with fast moving and last moment change.
Main responsibilities:
- Develop, modify and update scorecards, dashboards, and other reports in a timely manner
- Analyze performance metrics impacting service levels and identify gaps and trends to provide to the Planning and Forecasting team
- Analyze the impact of volume, AHT, and shrinkage on manpower requirements
- Responsible for the integrity of the data and ensuring the accuracy of all reporting requirements
- Responsible for timely delivery of periodic and ad-hoc productivity reports
- Prepare and maintain FTE reporting for the billing process.
What benefits you will get
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Annual company trip, monthly fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- Flexible working hours, we work 40 hours per week (Monday-Friday).
- International, fun and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment
- Internal English class fully sponsored by the Company with a native teacher during working time.
- Training and career development opportunities.
Xem toàn bộ Mô Tả Công Việc
Main responsibilities:
- Develop, modify and update scorecards, dashboards, and other reports in a timely manner
- Analyze performance metrics impacting service levels and identify gaps and trends to provide to the Planning and Forecasting team
- Analyze the impact of volume, AHT, and shrinkage on manpower requirements
- Responsible for the integrity of the data and ensuring the accuracy of all reporting requirements
- Responsible for timely delivery of periodic and ad-hoc productivity reports
- Prepare and maintain FTE reporting for the billing process.
What benefits you will get
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Annual company trip, monthly fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- Flexible working hours, we work 40 hours per week (Monday-Friday).
- International, fun and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment
- Internal English class fully sponsored by the Company with a native teacher during working time.
- Training and career development opportunities.
Yêu Cầu Công Việc
- University Degree, ideally in a relevant degree such as data analyst or similar;
- At least 1 year of analytical experience;
- Proficient in English communication;
- Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation;
- Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus;
- Used to work in BPO (Business Process Outsourcing) company is a plus;
- Analytically-minded and detail-oriented;
- Have the ability to handle multiple projects simultaneously;
- Are self-starters and have a high degree of personal responsibility;
- Demonstrate a positive, can-do, proactive attitude;
- Enjoy working and contributing as part of a team;
- At least 1 year of analytical experience;
- Proficient in English communication;
- Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation;
- Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus;
- Used to work in BPO (Business Process Outsourcing) company is a plus;
- Analytically-minded and detail-oriented;
- Have the ability to handle multiple projects simultaneously;
- Are self-starters and have a high degree of personal responsibility;
- Demonstrate a positive, can-do, proactive attitude;
- Enjoy working and contributing as part of a team;
Địa Điểm Làm Việc
Hùng Vương, Vĩnh Trung, Thanh Khê, Đà Nẵng, Việt Nam
