Moderation Team Leader / Trưởng Nhóm Vận Hành (Any Industry Welcomed)
Mô tả công việc
Job title: Moderation Team Leader
Working Location: Thanh Khe, Danang
Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:
- Subject Matter Expert to all operations functions (People, Performance, Process);
- Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
- Set goals for individual and team levels and ensure to achieve targets;
- Manage team scorecard performance and retention goals;
- Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
- Supervise team members about attendance and adherence compliance with organization policy;
- Provide mentoring, coaching and direction to team members;
- Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
- Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
- Follow communication procedures, guidelines, and policies.
- Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
Yêu cầu công việc
- Good English communication;
- Have at least 6 months of experience in people management and leadership;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
- Strong communication skills (both written and verbal);
- Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
- Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
- Have experience in the BPO industry is a plus.
Benefits:
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year bonus) and annual performance review
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).
2. Working Environment
- We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
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VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
27/06/2024
Nhân viên
Hành Chính Văn Phòng > Điều Phối
Leadership, Image Moderation, Moderating, People Management, Communication
Phần Mềm CNTT/Dịch vụ Phần mềm
Tiếng Anh
Không yêu cầu
Không hiển thị
Địa điểm làm việc
Thanh Khê, Đà Nẵng, Vietnam
Skylight Building, Building CT2, Ground Floor, First Floor, 125D Minh Khai, Hai Ba Trung, Hanoi
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