Giám Sát Viên Logistics - Bộ Phận Chăm Sóc Khách Hàng Tại HCM - HCM Customer Service Supervisor

I/ Job Description

- Take care of customers in Southern Area.

- To handle HCM export/import/BWH shipments.

- Support sales approach to new customers.

- Supervise HCM CS jobs.

- Other tasks requested by manager.

* Detailed job for import:

• Receive document from oversea;

• Submit e-manifest to customs;

• Receive A/N from Airline, Carrier then issue A/N, D/N to customer;

• Make payment to Carrier;

• Pick up D/O from Carrier (if any);

• Receive cash from customer and release D/O to customer;

• To handle further import handling service based on trade term;

** Detailed job for export:

• Receive booking order from customer;

• Get booking confirmation from carrier and release to customer;

• Issue document (BL, Cargo manifest, D/N) to customer, etc…;

• Submit S/I, file AFR, AMS (if any);

• Check D/N from carrier and make payment to carrier;

*** Detailed job for BWH:

• Same as details job for import;

• Visit BWH if needed;

II/ Your benefits of working at ALPS Logistics Việt Nam- HCM Branch

- Review salary 1 time/year based on employee's performance and contribution

- Bonus: 2 times/ year or more depending on company financial situation

- Other benefit follows Vietnam Labor Law

III/ Job Requirement

*** Qualification/ Sales, Marketing skills:

- At least 5-7 years working experience at international logistics company with knowledge in Import/ Export (Especially have worked for several Japanese companies is better)

- Must be fluent in writing & speaking English. Efficient communication through phone call in English;

- Good communication, negotiation and marketing skills;

- Having knowledge and update new custom laws and regulations;

*** Personal Requirements:

- Age from 30-35 years old.

- High responsibility, being able to work under pressure;

- Being service-minded, careful, hard-working and positive thinking;

- Honest, passionate, cheerful.

IV/ WORKING HOURS & WORK PLACE

• Time of work: 08:00 AM - 17:00PM

(1 hour break for lunch, 5 days/ week and Saturday moring)

• Work place: ALPS LOGISTICS VIET NAM CO., LTD – HCM Representative Office

Unit 0906, 9th Floor, CJ Building, 2bis-4-6 Le Thanh Ton, Ben Nghe Ward, District 1, HCMC.