Nhân Viên Tài Chính Khách Hàng (Customer Financial Services Representative)

Job summary:

This role is responsible for managing customer inquiries related to financial services, processing transactions, and providing exceptional support to ensure customer satisfaction. It requires excellent communication skills, a strong understanding of financial processes, and the ability to handle sensitive information with confidentiality.

Job description:

• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.

• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.

• Generate, distribute, and follow up on customer invoices, and process payments, ensuring accuracy and timeliness.

• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.

• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.

• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.

• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.

• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.

• Work closely with the finance, sales, and customer experience teams to ensure seamless financial operations and resolve any account-related issues.

• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.

• Performs other duties as assigned.

Requirements:

• One (1) year - Three (3) years of related work experience, preferably in a customer-facing environment

• Proficiency in financial software (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• High level of attention to detail and accuracy.

• Ability to handle confidential information with integrity.

• Effective organizational and time-management skills.

• Ability to work independently and as part of a team.

Working Location: 39B Truong Son Street, Tan Son Nhat Ward, Ho Chi Minh City

As a global enterprise, FedEx Express embraces and reflects the diversity of the communities we serve. Our culture fosters an environment where a person's performance matters. FedEx Express is consistently recognized for its progressive and innovative policies, programs, benefits, and stimulating working environment.