North Pud Performance (S.) Associate (Qcc Team)

* Build Bambooship Hub Operating Standard: - Build a criteria of Hub Standard in term of Brand, SOP, HR, Regulation and ensure the compliance of all hubs in daily activities. - Contribute to building the organization/business process/regulation/ policy in cross function to ensure the continuity of smooth operation. * Increase End to End performance and compliance visibility - Produce and distribute reports regarding the service quality review. Ensure that reports are effective, timely and consistently analyzed to identify service disruptions as well as opportunities * Ensure operations monitoring, controlling - Pro-actively tracking of the performance to against agreed target and tracking compliance to adherence defined standards and processes - Identify performance and compliance gaps on time - Drive/ facilitate operations team’s root causes analysis and corrective action plan in case exceptions happen - Promptly and independently initiate corrective action in the event of problems or identifiable service disruptions in order to maintain the given service commitments to customers - In case of critical failure detection or repeat of non-conformity, immediately feedback to corresponding operations lead for reason and resolution & follow up closure - Walk to the floor regularly to have operation insight, build up the relationship & point out the performance gap with Operation team * Onsite and Audit in operation activities: - Usually travelling to hub to audit and inspect all the standard of operation - Collect and summarize all faults and give the pelnaty policy to all hub operation

- Bachelor Degree or equivalent - 3 years of relevant working experienced (preferably in the operations area) - Data skill (SQL/ Power BI) is highly desirable - Effective analytical problem solving skills & high-level reasoning - ‘Can do’ attitude with a well –balanced sense of perspective, sense of humour - Advanced Software Skills (excel, access) - Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of the parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions. - Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. - Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive Package - Salary: agreed by capacity (12 - 18 million); - Working hours: Monday - Saturday morning (Saturday remote); - Young, dynamic and creative working environment with many opportunities for development and learning; - Fully guaranteed welfare regimes in accordance with current laws and company policies including: Team Building, Bonus, Tet. - Evaluate salary/bonus increases according to capacity and annual responsibilities