North Region Senior Clinical Application Executive

Company: Olympus Medical Systems Vietnam

Hanoi office: V-tower, 649 Kim Ma, Ba Dinh, Ha Noi

OLYMPUS MEDICAL SYSTEMS VIETNAM CO., LTD is a subsidiary of OLYMPUS CORPORATION, one of the Japanese leading manufacturers for medical field. Along with our business expansion in Vietnam, we are looking for suitable, qualified candidates for the following positions at our offices in Hanoi.

A. JOB PURPOSE

- Ensure customers have a thorough understanding of the product by providing detailed information to potential customers. Enhance the overall customer experience to ensure satisfaction with the product.

- Deliver exceptional customer care through product demonstrations and promotions. Focus on translating the product's technological features into clinical benefits for more effective and efficient medical care.

B. JOB DESCRIPTION

Philosophy:

Understand and apply the company's Core Values (Patient Focus, Integrity, Innovation, Impact, and Empathy) in daily work, and support junior staff in doing the same.

Goals achievement

Set and achieve personal and team targets and plans. Provide guidance, assign duties, and support junior members in reaching their individual goals.

Daily Operation:

1. Clinical Application

• Schedule daily visits and meetings with potential clients in assigned territories to understand their needs, including their current systems, demands, and budgets.

• Cultivate and maintain close relationships with clients for future sales opportunities.

• Deliver effective presentations, demonstrations, and on-patient demonstrations (OPD) to create new business opportunities.

• Verify prospect information to maintain accurate records in the Salesforce system.

• Provide configuration consulting to customers based on their demands.

• Support distributors with technical responses, product related issues, and tender processes.

• Conduct product, procedure, and soft skill training to distributors and customers.

• Coordinate with the Supply Chain Management department to conduct product demonstrations.

• Represent the company at exhibitions and conferences.

• Collaborate with distributors to address user demands, complaints, and objections.

• Gather feedback from customers and share it with internal teams and distributors.

2. Business management

• Continuously review Key Account Management (KAM) results in the assigned territory. Renew target High Potential (HP) accounts in a timely manner and implement effective tactics to achieve targets.

• Optimize efficiency and effectiveness for demo assets, minimizing overdue items.

3. Market research

• Work closely with the marketing department and Field Service Engineers (FSEs) to understand the market and potential clients.

• Analyze competition by gathering current market information on pricing, products, and competitors’ activities. Provide relevant information to Line Managers for timely decision making.

4. Regional business expansion

• Support line managers in collaborating with distributors in the assigned territory to strengthen the salesforce, expand the market, and enhance clinical support activities.

5. Marketing support

• Assist doctors in understanding product usage during congress, workshops and other events.

• Address customer requests related to products during events.

• Provide strategic support to Healthcare Professionals (HCPs) and key societies.

6. Training

Not only doing one's own work, but also actively give advices and guidance to juniors.

7. Others: Fulfill any additional responsibilities assigned by the Line Manager.

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Olympus Medical Systems Vietnam Co., Ltd. / Olympus Vietnam Co.. Ltd. respects your privacy. When you apply for a job at Olympus, Olympus will collect your personal data such as your name, contact details and employment history, and information included in your CV. By sending us your application, you agree to Olympus processing this personal data by automated or non-automated means to manage and assess your application and contact you about your application (“Processing Purpose”). If your application is unsuccessful, Olympus will securely dispose of your CV and other personal information, unless required to keep it for regulatory or audit purposes. Please help us protect your personal data by not including photographs or sensitive personal data in your application. We may share personal data with affiliates, service providers, business partners, suppliers, regulatory authorities and potential merger or acquisition parties or as required by law. Personal data may be transferred within or outside of Vietnam and processed from a place outside of Vietnam for the Processing Purpose. These other jurisdictions may have privacy regulations which are less protective than Vietnam. You can find more information about our privacy program, including your rights and obligations and how to contact us here: https://www.olympus-vn.com/privacy/en.html.

- More than 3 years of experience of medical device industry is preferred.

- In depth knowledge of medical device market (preferrable Endoscopy or/and Laparoscopy);

- Bachelor’s degree and above in biomedical engineering, pharmacy.

• Time management skill

• Communication skill

• Teamwork skill

• Basic management skill

• Fluently speaking in English

• Computer skill (Word, Excel, PPT)

• Based in HN but frequently engaged in business trips to other areas

Benefits:

• Professional and stable working environment

• Salary according to ability, annual salary increases

• Support for petrol allowance, monthly phone costs

• Health Care Insurance Package, Annual Health Checkup

• Team-building activities