Ocean Customer Service Administrator

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Attractive package
Extra Health Care
Multinational working environment

Mô Tả Công Việc

Job Purpose:
- Responsible for providing customer service and assistance to using entry to more advanced technical and support knowledge on a broad range of operations policies, programs and practices. Focus is with external and end customer contact.

- Typically does not require supervisor duties. More senior employees may serve as a lead to other roles on a day to day basis.

Key Accountabilities:
- Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
- Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
- Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs and practices.
- Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation
- Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
- Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
- Performs other duties as assigned.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1-2 year of experience in ocean freight/ ocean services and experience on working with system of Operations.

Must be able to read, write and speak English.

Basic analytical skills and good service orientation.

Địa Điểm Làm Việc

3rd Floor, Park IX Building, 08 Phan Dinh Giot, Ward 2, Tan Binh District, Ho Chi Minh City
Khu công nghiệp Amata, Đồng Nai

CEVA Logistics makes business flow. As one of the world’s leading non-asset- based supply chain management companies, we design and implement industry-leading solutions in both freight management and contract logistics.

More than 78,000 employees work in 9 regional clusters around the globe to provide viable answers to the most challenging supply chain questions.

CEVA applies its renowned operational excellence to offer best-in-class services across its integrated worldwide network with an equal focus on general business and on the specialist needs of the automotive, consumer & retail, energy, healthcare, industrial & aerospace and technology sectors.

Together with our strategic partner, CMA CGM, a leading worldwide maritime transport and logistics group, we are able to offer our customers a complete range of solutions that meet all their needs.

For more information, please visit our website: http://cevalogistics.com/

Xem toàn bộ thông tin công ty
3rd Floor, Park IX Building, 08 Phan Dinh Giot, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam And 7th Floor, Kinh Do Building, 292 Tay Son, Trung Liet, Dong Da, Hanoi City
25-99 nhân viên
Ms. Phuong


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