Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
- Responsible for providing customer service and assistance to using entry to more advanced technical and support knowledge on a broad range of operations policies, programs and practices. Focus is with external and end customer contact.
- Typically does not require supervisor duties. More senior employees may serve as a lead to other roles on a day to day basis.
- Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
- Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
- Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs and practices.
- Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation
- Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
- Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
- Performs other duties as assigned.
Yêu Cầu Công Việc
Must be able to read, write and speak English.
Basic analytical skills and good service orientation.