Ocean Documentation Staff

The Regional BPO Staff is responsible for delivering outstanding service to both internal and external customers, adhering to quality standards, ensuring timely data entry into UFS, and maintaining efficient and effective handling of shipment documentation and payment processes. The staff must promptly respond to customer inquiries and complaints and adhere to established quality guidelines, and coordinate closely with relevant departments to ensure the smooth and proper execution of the booking process.

• Receive shipping instructions from shippers and accurately input the information into the UFS system.

• Update the VGM and MBL on the carrier's system, verify the accuracy of the HBL and MBL, file AFR, ENS, CAM, AMS, ISF, and send pre-alerts to agents in compliance with customs regulations.

• Input cost and sales data into the UFS system and send debit notes to agents. Check and follow up on carrier telex releases and surrendered MBLs.

• Review invoices and debits from carriers and request payment from the Billing Team.

• Maintain consistent, clear communication with all relevant parties.

• Notify superiors of any irregular issues in a timely manner.

• Perform other tasks as assigned by the superiors.

• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.

• Report to direct superiors as requested.

► Education and experience:

• College or Bachelor’s degree.

• At least 01 year of experience in the forwarding and logistics industry with a solid

understanding of its processes and practices.

• Proficient in using systems for booking, documentation, shipping insurance, and intranet.

• Working knowledge of all operational procedures and practices.

► Required skills and abilities:

• Skilled in PC usage and familiar with business systems relevant to the role to effectively

troubleshoot problems.

• Intermediate English proficiency. Other language (Japanese, Chinese, Korean, etc.) is

advantage.

• Ability to work well under pressure and in a fast-paced environment.

► Working Conditions and Benefits:

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Friday, from 8:00 AM to 5:35 PM

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase: once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.