Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
- Complete process of shipment includes arranging for pick-up, booking, document preparation (BL, Invoice, certificate of origin, export permit declaration and/or AMS/IFS/ACI/AFR filling, if applicable) forwarding, follow-up tracking and tracing to final destination.
- Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and overseas agent throughout the process and choosing proper routing appropriate to the customer’s needs.
- Employees may also have additional responsibilities in accordance with supporting a specific department and be tasked with specific, individualize assignments.
- Resolve issues respective to client requirements, data input-general customer service inquires related to tracking & tracing.
- Resolve billing discrepancies and discrepancies against client SOP’s.
Yêu Cầu Công Việc
- Having experience customer service is an advantage.