Ocean Operations Associate, Vietnam

The Opportunity

As an Ocean Operations Associate, you will play a key role in making sure shipments move smoothly for our customers. You’ll handle day-to-day operations with carriers, trucking partners, terminals, and internal teams. This is a great opportunity to learn global freight forwarding while developing expertise in ocean imports/exports.

In Vietnam, you’ll work closely with local shippers, consignees, and vendors—so Vietnamese fluency is a must. At the same time, you’ll also connect with our regional and global Flexport network—so English at an intermediate level is required.

What You’ll Do

●​ Execute end-to-end ocean shipments (FCL, LCL, import, export) including booking, documentation, and milestone updates.

●​ Communicate directly with carriers, trucking providers, CFS/warehouse operators to ensure shipments are on time.

●​ Troubleshoot and escalate exceptions (rollovers, port delays, customs holds) to keep cargo moving.

●​ Update and maintain data accuracy in Flexport systems to meet KPIs and client expectations.

●​ Support account managers and customs teams to deliver great client experience.

●​ Learn to handle special cargo (reefer, DG, oversized) under senior guidance.

●​ Proactively suggest process improvements to make operations more efficient.

• Bachelor’s degree in logistics, supply chain, business, or related fields.

• 1–2 years of experience in freight forwarding, shipping lines, or logistics preferred (fresh grads with internships in logistics also considered).

• Fluent in Vietnamese, with good written and spoken communication.

• Intermediate English (able to read/write emails and basic calls with overseas teams).

• Detail-oriented, structured, and eager to learn global supply chain operations.

• Customer-focused mindset: you enjoy solving problems and keeping clients happy.