Ocean Operations Manager, Hanoi

The Ocean Operations Manager in Ha Noi will play a pivotal role in building and leading Flexport Vietnam’s North Gateway operations, supporting our mission to make global trade easier for everyone. You will lead a team of 10–15 motivated operations experts who manage the end-to-end movement of freight shipments for clients across Vietnam and the wider region.

Your direct customers are internal and external stakeholders: account management, customs brokers, carriers, terminals, trucking providers, and our end customers. You will be responsible for scaling operational excellence, coaching your team, and driving continuous improvement to ensure

Flexport’s clients experience world-class service.

Tactical Responsibilities

• Lead, coach, and develop a 10–15 person team handling FCL, LCL, buyer’s consolidation, and intermodal shipments.

• Represent Flexport’s value proposition by recommending supply chain solutions to new and existing clients, working closely with internal stakeholders such as: Account Management and Control Tower Service Delivery (CTSD).

• Safeguard the “front line” of quality: ensure processes and metrics are in place to deliver shipments on time, resolve exceptions quickly, and consistently achieve high internal KPIs and SLAs.

• Establish scalable operational infrastructure and procedures that maximize efficiency and productivity.

• Serve as the primary escalation point for internal and external stakeholders (carriers, vendors, customs, and trucking partners).

Adaptive Responsibilities

• Partner with global and regional management to implement the right metrics, processes, and systems that empower your team to perform at a high level.

• Continuously monitor and optimize cost-to-serve while maintaining exceptional customer satisfaction.

• Drive cross-functional collaboration across customs, trucking, procurement, and product/engineering teams to ensure operational excellence.

• Create feedback loops with other stakeholders to align operations with evolving client needs.

• Mentor and grow your team’s leadership capabilities, preparing senior associates and team leaders for future responsibilities.

• Bachelor’s degree in supply chain, logistics, or related field.

• 7+ years of experience in ocean freight forwarding, supply chain, or logistics operations, with at least 2 years in people leadership.

• Good understanding of customs, carriers practices, and the regional logistics landscape.

• Advanced English (verbal and written) required; Chinese language is a strong plus.

• Ability to lead, coach, and motivate a team of 10–15 operators, balancing tactical execution with long-term strategy.

• Strong process orientation with proven ability to design and implement scalable SOPs.

• Excellent interpersonal, organizational, and stakeholder management skills.

• Resilient problem-solver who thrives in ambiguity and is willing to challenge the status quo.

• Strong communication skills across cultures and regions.