Officer - Call Center (Chinese Speaking)

– Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.

– Receive customer questions, consult and provide guidance on appropriate banking products and services.

– Receive customers’ requests/claims when customers encounter error during their usage of IVB’s products and services. Checking and solve the requests/claims within the prescribed scope of authority. In cases outside the prescribed scope of authority, forward the customers requests/claims to the relevant Departments/Departments and monitore the processing results of the operational department and promptly respond to customers.

– Coordinate with relevant Departments/Branch/Transaction Offices to find appropriate solutions and comply with regulations until customers are satisfied to minimize negative impacts on the bank's image.

– Detect typical problems during the call reception process and make recommendations within the scope of responsibility to provide timely remedial measures and limit risks for the bank.

– Regularly update regulations on banking products and services promptly to ensure the most accurate information about products and services is provided to customers.

– Implement marketing and customer care programs; Introduce banking products and services; Promote the reputation and image of the Bank during communication with customers.

– Perform other tasks as requested by the Section Head or Department Head.

– Graduated from College or higher with majors in Economics, Banking and Finance, Accounting, Business Administration.

– Standard voice, no lisp, no local accent.

– Priority is given to candidates who have experience operating a switchboard.

– Good English, priority is given to good Chinese communication ability, and office information technology to meet job requirements.

– Ability to communicate and handle situations well.

– Professional demeanor, compliance and high sense of responsibility.