Officer - Customer Care, Agricultural Solutions

Officer - Customer Care, Agricultural Solutions

Địa Điểm Làm Việc: Hồ Chí Minh
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Healthcare program
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Mô Tả Công Việc

Customer Relationship Management:
- Handle customers’ inquiries and complaints. Identify and escalate issues to technical/sales/marketing colleagues to response to customers.
- Describe company’s products, distribution network, promotional programs; Explain basic products information of pesticide and disease, based on the flyers/brochures/technical guide to customers.
- Complete records/reports regarding telephonic interactions and follow-up actions.
- Contact channel partners (dealers/ retailers) to introduce about promotional programs & demand generation program.
- Support the implementation of demand creation activities by engaging farmers to participate in company’s marketing programs and activities.

Customer & Market Data Management
- Obtain customer’s information and keep master data updated.
- Collect information of market, crop, and competitors’ activities and input this information into system.
- Support market research projects by calling to farmers to get information basing on provided questionnaire.

Support Demand Generation Activities
- Conduct field visit to support and track the implementation of planned demand generation activities.
- Consolidate and analyze weekly/monthly demand generation activities reports.
- Work with marketing to ensure the request materials from sales team are fulfilled.
- Other tasks assigned by managers.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Degree preferably in Agriculture, Agrochemical, and Plant Science.
- No experiences required. Knowledge of customer service principles and practices.
- Commercial mindset. Good communication skills. Good computer skills (MS. Office). English – min elementary level.
- Competencies required: Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement, Develop Self & Others.

Địa Điểm Làm Việc

Saigon Trade Center, 37 Ton Duc Thang, District 1, HCMC

BASF is the world's leading chemical company. We offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us.
At BASF, careers develop from opportunities and you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life.
Get to know more about us at BASF Vietnam career website: https://www.basf.com/vn/en/company/career.html

Xem toàn bộ thông tin công ty
37 Tôn Đức Thắng, Phường Bến Nghé, Quận 1, TP.Hồ Chí Minh
100-499 nhân viên
Ms. Nguyen Ngoc Quynh
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

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