Officer - Customer Care, Agricultural Solutions
Job description
OBJECTIVES OF THE POSITION
1. Maintain and enhance the long-term relationship between BASF and its channel partners (wholesalers and retailers) and farmers:
a) Respond to inquiries, concerns and requests about existing/ new products and promotion programs.
b) Approach channel partners via phone to inform and/ or track the promotion programs.
c) Approach farmers via phone to introduce about BASF’s products, innovative and promotion programs.
2. Support in tracking the demand generation activities.
3. Support in collecting retailer orders and working plans of sales team.
4. Support in collecting and updating retailers and farmers’ information.
MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES
Customer Relationship Management:
1. Handle customers’ inquiries and complaints. Identify and escalate issues to technical/ sales/ marketing colleagues to response to customers.
2. Introduce and promote company’s products, based on flyers/ brochures/ technical guide, retailer location and promotion programs to farmers.
3. Complete records/ reports regarding telephonic interactions and follow-up actions.
4. Contact and engage with channel partners (wholesalers/ retailers) to introduce, track the implementation of promotion & demand generation programs.
5. Support the implementation of demand creation activities by engaging farmers to participate in demand generation activities.
Customer & Market Data Management
1. Collect and check retailers and farmers’ information then update into master data.
2. Collect information of market, crop, and competitors’ activities and input these information into reports.
3. Support market research projects by calling to farmers/ retailers to get information, based on the provided questionnaire.
Demand Generation Activities & Sales Operations
1. Conduct field visit to support and track demand generation activities.
2. Work with sales team in assigned territory to collect retailer orders, working plans and demand generation plans.
3. Consolidate and analyze the daily/ weekly/ monthly reports of demand generation activities.
4. Work with marketing to ensure the requested materials to be fulfilled.
5. Other tasks assigned.
Job requirements
- Degree, preferably in Agriculture, Agrochemical, and Plant Science
- Minimum 01 year working experience
- Knowledge of customer service principles and practices
- Commercial mindset
- Good computer skills (MS Word, MS Excel…)
- English – min elementary level
- Competencies required: Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement, Develop Self & Others.
What We Can Offer
Bonus
Healthcare Plan
Training
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
26/04/2024
Experienced (non-manager)
Customer Service > Customer Service - Customer Facing
Customer Care, Communication
Chemical/Biochemical
Any
Not shown
Not shown
Job Locations
Saigon Trade Center, 37 Ton Duc Thang, District 1, HCMC
37 Tôn Đức Thắng, Phường Bến Nghé, Quận 1, TP.Hồ Chí Minh
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