Officer - Customer Service (Chinese Skills)

Officer - Customer Service (Chinese Skills)

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What We Can Offer

Attractive salary and bonus
Heathcare plan
Professional, dynamic working environment

Job Description

• Perform Sales and Delivery Order Management tasks (Front end):
- Receive orders and requirements from the customers/sales team and transfer to Operation team (APTC at Hub) to process. Coordinate with relevant teams to settle issues/complaints.
- Collaborate with Supply Chain for timely deliveries and resolve/handle relevant incidents (if any).
- Collaborate with Business Units in maintaining master data; DG declaration, business contract sign-off and invoicing.
- Monitor shipment/delivery schedules and notify customers.
- Conduct period customer visits.
• Collaborate closely with the back-office services for Customer Order Management to ensure timely fulfillment of orders, processing of order changes and escalation of NCMs
• Contribute to the development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
• Support Credit Management, Billing and Accounts Receivable follow-up.
• Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints; capture customer expectations / requirement and feedback to BU / Functions.
• Support the implementation of business rules related to customer order management process.
• Contribute to initiatives to help improve the Net Promoter System (NPS) customer feedback.
• Capture market intelligence from daily interaction with customers and share with the business as appropriate.
• Maintain a safe and healthy working environment by following the company's EHS Policy and requirements and report any unsafe conditions and behavior, including near miss and incident, to immediate superior.
• Additional tasks within Customer Service team: Provide efficient back-up to team-mates; Take up additional responsibilities upon assignment by team-lead/department head.
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Job Requirements

• Education: Degree in Foreign Trade, Economics or other equivalent qualifications.
• Working Experience:
- 2 years of relevant experience in Customer Service and or Supply Chain in multinational company with international operations.
• Technical & Professional Knowledge
- Import and Export documentation, Incoterms, Customs regulation and practices.
- Good command of English and Excel & PowerPoint skills.
- Good Mandarin Chinese in speaking and written (mandatory)
- Knowledge of SAP Sales & Distribution module is preferred.
• Competencies: Demonstrate Customer Focus; Communicate Effectively; Collaborate for Achievement

Job Locations

Thành phố Hồ Chí Minh, Việt Nam

BASF is the world's leading chemical company. We offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us.
At BASF, careers develop from opportunities and you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life.
Get to know more about us at BASF Vietnam career website: https://www.basf.com/vn/en/company/career.html

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37 Tôn Đức Thắng, Phường Bến Nghé, Quận 1, TP.Hồ Chí Minh
100-499 staffs
Ms. Chau Phuong Khanh
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.