Ofr Documentation Specialist

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our Career Website at: https://careers.dhl.com/global/en

1. Overall Job Purposes:

- Processes, handles and distributes all required documents in the shipping area

- Performs booking and booking optimization according to internal guidelines as defined by Product

- Performs pickup arrangement

- Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements

- Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures

- Interacts with Customer Service, Product, and Global Service Centers, if required

2. Main Tasks & Key Responsibilities:

- Creates and confirms transport order to ensure pickup of the shipment at origin

- Performs booking and booking optimization according to internal guidelines as defined by Product

- Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures

- Checks responses from counterparts and finalizes validation of required documents

- Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents

- Supports Customer Service in the incident and exception management resolution

- Maintains excellent relationships with suppliers

- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance

- Performs IT systems related tasks to provide up to date information on shipment

- Interacts with Customer Service, Product, and Global Service Centers, if required

 Extensive knowledge of Ocean Freight Operations

 Bachelor degree in International Business/ SCM/ Import - Export

 At least 2-3 years experience in Ocean Freight Operations

 Good English communication/ Writing skill

 Good administrative skills

 Results driven and attention to details

 Proficient in Microsoft Office