Online Customer Success (Customer Advisory) Upto $1500

Online Customer Success (Customer Advisory) Upto $1500

$500 - $1500 846 views - Expires in 1 days

What We Can Offer

Premium health care package
100% Salary from probation time
Working performance Review: Twice a year (June & Dec)

Job Description

1. Customer Service:
- Solve customer inquiries via online ticketing system
- Professionally resolve customers’ questions, submitted to our CS channels
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request and help center, and OTC market place
- Support with system monitoring
- Train other members if needed

2. Community Management:
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

3. Localization and Testing:
- Participate in testing platforms as an user and report localization errors and bug.
- Translate from English to your native language
- Test translations and new functionalities before an update is released.
Read full Job Descriptions

Job Requirements

Requirements
- Proven work experience of 2+ years as a Customer Service Representative in the technology industry.
- Have experience using ticketing/ email systems such as Zendesk, Zoho, or other supporting CRM platforms.
- Holding good understanding about CRM system is a must for senior position.
- Have passion with NFT, Crypto is a plus
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management
- Ability to understand player’s concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills
- English proficiency is a must
- Females is required for this position
- Age: less 30 years old

***Remuneration Package
- Working hours: 9:00 ~ 17:00 (5 days per week);
- Modern equipment
- Free coffee, tea,...

Job Locations

Tầng 05, Toà nhà W1, Vinhomes Westpoint, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, Thành phố

Blue Belt Technology is a web and mobile development company & a consultancy service provider. Headquartered in Tokyo, Japan and susidiaried in Hanoi, Vietnam, our dedicated developers have provided extraordinary custom web and mobile solutions for large and small companies all over the globe, for a veriety of industry and business domains.
We are growing quickly and believe in creating a culture of openness, where the relationship between manager and staff is always honest and respectful.
With our expanding strategy, we are seeking Talents working together to gain the success.

Read full company information
Tầng 2, trung tâm thương mại IPH, 241 Xuân Thủy, Cầu Giấy, Hà Nội
25-99 staffs
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

Chương trình học tối ưu gói gọn chỉ trong 12 tháng

Mang tính ứng dụng cao và phát triển các kỹ năng mềm

Nhận bằng Thạc sỹ do Đại học Jean-Moulin Lyon 3 cấp, được Bộ GD&ĐT Việt Nam công nhận