What We Can Offer
- Solve customer inquiries via online ticketing system
- Professionally resolve customers’ questions, submitted to our CS channels
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request and help center, and OTC market place
- Support with system monitoring
- Train other members if needed
2. Community Management:
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
3. Localization and Testing:
- Participate in testing platforms as an user and report localization errors and bug.
- Translate from English to your native language
- Test translations and new functionalities before an update is released.
- Proven work experience of 2+ years as a Customer Service Representative in the technology industry.
- Have experience using ticketing/ email systems such as Zendesk, Zoho, or other supporting CRM platforms.
- Holding good understanding about CRM system is a must for senior position.
- Have passion with NFT, Crypto is a plus
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management
- Ability to understand player’s concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills
- English proficiency is a must
- Females is required for this position
- Age: less 30 years old
- Working hours: 9:00 ~ 17:00 (5 days per week);
- Modern equipment
- Free coffee, tea,...