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Premium health care package
100% Salary from Probation time
Salary Review: Twice a year (June & Dec)
Mô Tả Công Việc
* JOB DESCRIPTION
1. Customer Service:
- Solve customer inquiries via online ticketing system
- Professionally resolve customers’ questions, submitted to our customer support channels
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request and help center, and OTC market place
- Support with system monitoring
- Train other members if needed
2. Community Management:
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
3. Localization and Testing:
- Participate in testing platforms as an user and report localization errors and bug.
- Translate from English to your native language
- Test translations and new functionalities before an update is released.
* REMUNERATION PACKAGE
- Working hours: 9:00 ~ 17:00 (5 days per week);
- Salary: Competitive with lucrative add-ons (based on skills and experience);
- Salary Review: 2 times/year based on employee's performance and contribution;
- Computer provided when working
- Young, dynamic, professional working environment
- Team building activities, annual picnic
- Modern equipment
- Free coffee, tea,...
* OUR PROJECT
SUZUWALK (Move-to-earn, Play-to-earn, Socialize-to-earn) is a 100% Metaverse-ready platform where connects both virtual and real universes, creating a truly immersive authentic experience, providing a growth experience limited only by the imagination.
In the first phase of development, our platform is a gamefi where you can move to earn, play to earn, and socialize to earn. You, as a member, can adopt a dog, play in-universe games, earn based on your in-universe activity, compete for rewards, and socialize with other SUZUWALK members.
Find more at: https://suzuwalk.io/
Xem toàn bộ Mô Tả Công Việc
1. Customer Service:
- Solve customer inquiries via online ticketing system
- Professionally resolve customers’ questions, submitted to our customer support channels
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request and help center, and OTC market place
- Support with system monitoring
- Train other members if needed
2. Community Management:
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
3. Localization and Testing:
- Participate in testing platforms as an user and report localization errors and bug.
- Translate from English to your native language
- Test translations and new functionalities before an update is released.
* REMUNERATION PACKAGE
- Working hours: 9:00 ~ 17:00 (5 days per week);
- Salary: Competitive with lucrative add-ons (based on skills and experience);
- Salary Review: 2 times/year based on employee's performance and contribution;
- Computer provided when working
- Young, dynamic, professional working environment
- Team building activities, annual picnic
- Modern equipment
- Free coffee, tea,...
* OUR PROJECT
SUZUWALK (Move-to-earn, Play-to-earn, Socialize-to-earn) is a 100% Metaverse-ready platform where connects both virtual and real universes, creating a truly immersive authentic experience, providing a growth experience limited only by the imagination.
In the first phase of development, our platform is a gamefi where you can move to earn, play to earn, and socialize to earn. You, as a member, can adopt a dog, play in-universe games, earn based on your in-universe activity, compete for rewards, and socialize with other SUZUWALK members.
Find more at: https://suzuwalk.io/
Yêu Cầu Công Việc
- Proven work experience of 1+ years as a Customer Service Representative
- Have experience using ticketing/ email systems such as Zendesk, Zoho, or other supporting CRM platforms.
- Holding good understanding about CRM system is a must for senior position.
- Have passion with NFT, Crypto is a plus
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management
- Ability to understand player’s concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills
- English proficiency is a must
- Females is required for this position
- Age: Under 30 years old
- Have experience using ticketing/ email systems such as Zendesk, Zoho, or other supporting CRM platforms.
- Holding good understanding about CRM system is a must for senior position.
- Have passion with NFT, Crypto is a plus
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management
- Ability to understand player’s concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills
- English proficiency is a must
- Females is required for this position
- Age: Under 30 years old
Địa Điểm Làm Việc
Tầng 05, Toà nhà W1, Vinhomes Westpoint, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, TP Hà Nội
