Online Customer Success (Metaverse/blockchain/game Lover)

Online Customer Success (Metaverse/blockchain/game Lover)

Địa Điểm Làm Việc: Hà Nội
$500 - $800 1625 lượt xem - Hết hạn trong 1 ngày

Các Phúc Lợi Dành Cho Bạn

Premium health care package
100% Salary from Probation time
Salary Review: Twice a year (June & Dec)

Mô Tả Công Việc

* JOB DESCRIPTION
1. Customer Service:
- Solve customer inquiries via online ticketing system
- Professionally resolve customers’ questions, submitted to our customer support channels
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request and help center, and OTC market place
- Support with system monitoring
- Train other members if needed

2. Community Management:
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

3. Localization and Testing:
- Participate in testing platforms as an user and report localization errors and bug.
- Translate from English to your native language
- Test translations and new functionalities before an update is released.

* REMUNERATION PACKAGE
- Working hours: 9:00 ~ 17:00 (5 days per week);
- Salary: Competitive with lucrative add-ons (based on skills and experience);
- Salary Review: 2 times/year based on employee's performance and contribution;
- Computer provided when working
- Young, dynamic, professional working environment
- Team building activities, annual picnic
- Modern equipment
- Free coffee, tea,...

* OUR PROJECT
SUZUWALK (Move-to-earn, Play-to-earn, Socialize-to-earn) is a 100% Metaverse-ready platform where connects both virtual and real universes, creating a truly immersive authentic experience, providing a growth experience limited only by the imagination.
In the first phase of development, our platform is a gamefi where you can move to earn, play to earn, and socialize to earn. You, as a member, can adopt a dog, play in-universe games, earn based on your in-universe activity, compete for rewards, and socialize with other SUZUWALK members.
Find more at: https://suzuwalk.io/
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Proven work experience of 1+ years as a Customer Service Representative
- Have experience using ticketing/ email systems such as Zendesk, Zoho, or other supporting CRM platforms.
- Holding good understanding about CRM system is a must for senior position.
- Have passion with NFT, Crypto is a plus
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management
- Ability to understand player’s concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills
- English proficiency is a must
- Females is required for this position
- Age: Under 30 years old

Địa Điểm Làm Việc

Tầng 05, Toà nhà W1, Vinhomes Westpoint, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, TP Hà Nội

Về Chúng Tôi

Blue Belt Technology is a web and mobile development company & a consultancy service provider. Headquartered in Tokyo, Japan and susidiaried in Hanoi, Vietnam, our dedicated developers have provided extraordinary custom web and mobile solutions for large and small companies all over the globe, for a veriety of industry and business domains.
We are growing quickly and believe in creating a culture of openness, where the relationship between manager and staff is always honest and respectful.
With our expanding strategy, we are seeking Talents working together to gain the success.

Website: https://www.bluebelt.asia/

Xem thêm Rút gọn

Phúc Lợi Công Ty

Working time

Working time: 9:00 ~ 17:00 (Monday to Friday)

Salary

100% offered salary from probation time

Bonus

Performance & Salary Review: 2 times/year

Transportation

Transportation allowance and free parking included

Canteen

Free snack, coffee, tea available

Others

Variety of corporate events: weekly tea-break, monthly birthday parties, quarterly team building to New Year party, company trip etc

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

Tầng 05, Toà nhà W1, Vinhomes Westpoint, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, Thành phố Hà Nội

Quy Mô Công Ty

25-99
nhân viên

Liên Hệ

HR Department

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)