Online IELTS Sales & Services Executive

Your primary responsibilities include:

Sales
• Qualify inquiries coming inbound and outbound via multiple channels (i.e. hotline calls, Facebook Messenger, website, etc.);
• Perform a full sales cycle of IELTS courses: Consultation, book placement tests, close the deals and proceed payments;
• Be proactive in acquiring new customers through marketing campaigns, personal networks, customer referrals, and other online platforms;
• Track students’ progress in our online platforms and proactively approach students to upsell other functions of the courses
• Maintaining accurate database of the call records and presentation of the same on a timely basis;
• Consistently maintain and optimize communication with prospects;

Customer Services
• Student services: Communicate with parents and/or students to update study's progress and follow up throughout the course, coordinate with the academic team to handle any student's issues, answer any other questions or concerns from parents and/or students;
• Process re-enrollment: Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);
• Other tasks assigned by Direct Supervisor.

Project Team involvement
• Participate in weekly project meetings, team meetings and 1 on 1 check-in sessions;
• Coordinate with Product Team and Academic team to provide feedback and propose relevant suggestions to improve product and sales and customer service process;
• Participate in any recruitment events.