Operation Analyst

Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.

From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.

So join us today to inspire a new generation of learners and help even more students learn smarter and do better!

Job Scope

- Review and provide insights on customer-facing team performance on their service quality, retention, renewal and referral

- Support daily needs of customer-facing teams, including sales reports, commission calculations, target management, service SOP optimization, and operations efficiency, to drive a high revenue and ROI team, from a big picture of the business

- Provide insights to drive high revenue sales,high engagement and renewal of users, based on data analysis and investigation of user behaviors

- Provide strategies to make internal operations more efficient, including workflow optimization and auto solutions for operations

- Bachelor's degree or diploma.

- Strong analytical and problem-solving skills.

- Customer-centric mindset with a deep understanding of parents' needs for their students.

- Minimum of 5 years of experience in data-driven analytical or operational roles.

- Ability to handle escalated cases and provide appropriate resolutions to customers.

- Strong teamwork and collaboration skills with various stakeholders (LAs, teachers, products, etc.).

- Familiarity with CRM systems.

- Excellent communication skills and proficiency in English.