Operation & Customer Service Manager

- Monitor daily work of CS/DOCS team & make sure team operating smoothly

- Managing operation of logistics team & consulting for solutions & follow up daily activities

- Consulting & communicating with clients on logistics activities & arrange import/export shipments smoothly

- Making sure communication with local & overseas agents, vendors smoothly

- Responsible for & controlling operation, CS, Docs’ activities: including customer service, documentations, import/export custom clearance (FCL/LCL, Air, CBT).

- Monitoring quality of service & cost control & utilize the best solution/cost

- Optimizing solutions for transportation modes, routes or frequency.

- Coaching/training logistics knowledge to other team members

- Reporting to GM & management weekly & monthly

- At least 5 years working experience in logistics operations & CS management.

- Bachelor's degree in Logistics, Supply Chain Management or a related field.

- Good at negotiation skills, decision making skills & problem solving skill

- Having good knowledge on import or export logistics operation, understanding custom brokerage regulations in Vietnam.

- Good at managing team and time management.

- Fluently communication in English.

*Benefit:

- Salary rank: depends on experience and capacity with annually performance bonus evaluation

- Full benefit package according to current labor law: Social Insurance, Health Insurance and Unemployment Insurance

- Annual salary increment evaluation subject to company overall performance

- International health insurance package

- Annual leave, Annual Medical Checkup, Company outing trip.

- Working in professional and global environment, pursuant to Singaporean company management and direction.

*CV requirement: in English